OnSite Specialist - Philadelphia, PA

Stryker • Philadelphia, PA

5d • Onsite

About The Position

As an Endoscopy OnSite Specialist, you will support surgical teams and help ensure that equipment, processes, and information flow smoothly to support patient care. The role involves preparing and maintaining surgical equipment and disposable products, supporting operating room teams during procedures, troubleshooting equipment issues, coordinating with clinical partners, and maintaining accurate service documentation. You will stay current on Stryker equipment and technologies and educate clinical staff on product use while following safety, facility, privacy, and patient confidentiality standards. The position is field-based and requires flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts. Coverage at other accounts, including occasional overnight travel, may also be needed.

Requirements

• High school diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Corrected visual acuity, color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications such as Microsoft Office, along with strong interpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Nice To Haves

• Bachelor’s or Associate’s degree, or equivalent certifications.
• At least 1 year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification; required within 6 months for Sterile Processing roles and renewed annually.

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
• Support operating room teams during procedures by anticipating device needs and providing timely equipment adjustments.
• Troubleshoot and resolve routine and complex equipment issues using independent judgment.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
• Maintain accurate procedure, equipment-use, monthly performance, and account documentation.
• Complete ongoing training, maintain knowledge of Stryker equipment, disposable products, and new technologies, and educate clinical staff on product use.
• Follow safety, facility, and privacy standards, including patient confidentiality requirements.
• Provide flexible coverage, including rotating, on-call, overnight, and weekend shifts, and support other accounts within or outside the region as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED