Clinical Specialist, CST - Philadelphia, PA

Medtronic•Philadelphia, PA

1d•Onsite

About The Position

Medtronic is seeking a Clinical Specialist, Enabling Technologies, to provide clinical, technical, and product support for existing and prospective customers of Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. This field-based position supports customers at multiple accounts throughout the Philadelphia-area territory and requires residence within the territory, substantial driving, and occasional travel outside the territory. The specialist builds customer relationships, provides training, supports technology-enabled procedures, maintains systems, and fulfills service and reporting obligations while complying with the Quality System, BCS requirements, and company policies. The role supports Medtronic’s Cranial & Spinal Technologies portfolio, including an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. The specialist collaborates with Surgical Synergy colleagues, NRCs, sales representatives, and customer teams to support installations, resolve technical issues, educate hospital personnel, identify opportunities for new users, and provide field feedback for product development. The role may require working evenings, nights, and weekends for clinical events, along with overnight travel.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Must reside within the territory and hold a valid driver’s license and active vehicle insurance policy; driving record will be reviewed.
Able to drive approximately 50% of the time within the assigned territory and undertake overnight travel, potentially within neighboring districts.
Able to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekend, evening, and night work.
Able to work efficiently and autonomously with little direction outside clinical events.
Able to attend national and district meetings and other training as requested.
Able to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Able to wear a 7–9 pound protective lead apron for extended periods in the operating room.
Able to lift up to 40 pounds and sit, stand, and/or walk for more than 8 hours per day; able to bend, stoop, squat, and balance frequently.
Required vision abilities include close and distance vision, depth perception, and ability to adjust focus in relation to travel and computer use.
For bachelor’s degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

RT and/or MRI certification.
Prior experience with Image Guided Systems.
Prior MRI experience.
Operating room experience.

Responsibilities

Coordinate and collaborate with NRCs and Surgical Synergy team members on customer installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software, install upgrades, and perform preventive maintenance.
Provide telephone clinical support and use UNIX/LINUX commands to modify operating files.
Fulfill software and service contract obligations and serve as the primary Medtronic liaison for repair and technical support issues.
Communicate customer concerns, issues, and market opportunities to the district team; track calls and site issues and provide service according to customer needs.
Report necessary complaints and partner with CSM/NRC to ensure resolution.
File weekly site visit and customer contact reports and document new or existing installations.
Educate and train physicians and hospital personnel, including operating room, radiology, central sterile processing, biomedical, and information technology staff, on technical matters related to technology-enabled procedures.
Serve as a clinical resource for surgeons, clinicians, and others receiving training; share tips and suggestions with customers.
Participate in customer training at designated sites and provide train-the-trainer resources for hospital staff.
Continually train Surgical Synergy Clinical Support team members on technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective Navigation and Robotics users for applicable procedures.
Attend sales meetings, training programs, conventions, and trade shows as directed; submit reports and information as directed.
Support complex or new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide input on new product development based on field experience.
Cooperate with company personnel in executing company programs and conduct business ethically in accordance with company policies.