Billing Specialist - Philadelphia, PA
About The Position
The Billing Specialist reviews, analyzes, and resolves customer billing exceptions accurately and promptly. The role retrieves and analyzes customer account information and meter data from multiple system applications, then takes appropriate action to produce accurate billing. It also supports special billing requests, manual and estimated billing, billing adjustments, revenue projections, and monthly billing audits. The position may require extended hours, including 24/7 coverage during storms or other energy delivery emergencies. The role uses meter-data systems and billing applications to correct and update meter data and billing determinants, resolve billing exceptions, and support related projects and customer requests. It also works with IT and other departments to keep data accurate and synchronized, and contributes to process improvements.
Requirements
- High school diploma.
- Demonstrated proficiency using CIMS, MDM, and Microsoft Office, including Excel, Word, and PowerPoint.
- Demonstrated analytical, financial, and problem-solving skills.
- Excellent written and oral communication skills.
- Ability to work in a high-performance team environment.
Nice To Haves
- Four-year college degree or equivalent.
- Knowledge of CC&B and MDM.
- 12–18 months of experience with CIMS, including account setup, bill processing, and service-order completion.
- 12–18 months of experience using PECO's MDM system, including proficiency with the MDM meter-data bulk-editing tool and CEDAR.
- 12–18 months of experience with PECO meter-data retrieval applications, including DataRaker, Opower, First Fuel, AMOS, and Sensus RNI.
- Proficiency with PECO's QlikView reporting tool.
- Experience working with PECO-related WFM types, including service orders and AMI's new MDM Work Queue exceptions.
Responsibilities
- Analyze, review, estimate, correct, and update meter data, including interval data, in the Meter Data Management system and other applications to support timely, accurate billing.
- Coordinate with IT on meter-data updates and resolve meter-data exceptions, including items in the MDM work queue.
- Process residential, commercial, and industrial billing exceptions daily through PECO's CIMS billing system and MDM.
- Retrieve and analyze account and meter information, collect billing determinants, process them for billing, document accounts accurately, and review bill follow-up.
- Work with other departments to complete customer requests, including customer-data requests, account setup, rate analysis, meter-mix-up resolution, rebilling, estimated and manual billing, billing adjustments, retroactive billing, SOX audits, and account reconciliation.
- Process installations, transfers of service, and service cancellations in CIMS for residential, commercial, and industrial customers.
- Analyze customer account information, including metering data, meter multipliers, rates, riders, contracts, and tax agreements.
- Identify, design, and develop process improvements; provide management with ideas and input; collaborate across departments; and contribute to projects and initiatives as needed.
Benefits
- Annual bonus of 7% for eligible positions.
- 401(k) match and annual company contribution.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, and bonding/primary caregiver or parental leave.
- Employee Assistance Program and mental and emotional support resources.
- Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
- Referral bonus program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
