Billing Specialist - Philadelphia, PA

Military Spouse Corporate Career Network • Philadelphia, PA

6d • Onsite

About The Position

The Billing Specialist reviews, analyzes, and resolves customer billing exceptions accurately and on time. The role retrieves and analyzes customer account information and meter data from various system applications, takes appropriate actions to resolve issues, and supports accurate billing. Additional work includes special billing requests, manual and estimated billing, billing adjustments, revenue projections, and monthly billing audits. The position may require extended hours, including 24/7 coverage during storms or other energy delivery emergencies.

The role uses meter data systems and billing applications to review, correct, and update meter data and billing determinant information. It processes residential, commercial, and industrial billing exceptions and service changes, collaborates with IT and other departments, and contributes to process improvements and related projects. The position is on-site in Philadelphia, Pennsylvania.

Requirements

• High school diploma.
• Demonstrated proficiency with CIMS, MDM, and Microsoft Office, including Excel, Word, and PowerPoint.
• Demonstrated analytical, financial, and problem-solving skills.
• Excellent written and oral communication skills.
• Ability to work in a high-performance team environment.

Nice To Haves

• Four-year college degree or equivalent.
• Knowledge of CC&B and MDM.
• 12–18 months of experience with CIMS, including account setup, bill processing, and service order completion.
• 12–18 months of experience using PECO’s MDM system, including the MDM meter data bulk editing tool and CEDAR.
• 12–18 months of experience with PECO meter data retrieval applications, including DataRaker, Opower, First Fuel, AMOS (Advanced Metering Outage System), and Sensus RNI.
• Proficiency with PECO’s Qlikview reporting tool.
• Experience working with PECO-related WFM work, including Service Orders and AMI’s new MDM Work Queue exceptions.

Responsibilities

• Analyze and review meter data, including interval data; estimate meter data using pre-approved guidelines in the Meter Data Management system (MDM), including its bulk editing tool when needed.
• Update meter data in system applications to support timely and accurate billing, coordinate data updates with IT, and resolve meter data exception work, including the MDM work queue.
• Process residential, commercial, and industrial billing exceptions through PECO’s current billing system (CIMS) and MDM; retrieve and analyze account and meter information, collect billing determinants, document accounts, and review bill follow-up.
• Coordinate with other departments to complete customer requests, including customer data requests, account setup, rate analysis, meter mix-up resolution, rebilling, estimated and manual billing, miscellaneous and retroactive billing adjustments, SOX billing audits, and account reconciliation.
• Process installations, transfers of service, and cancellations for residential, commercial, and industrial customers in CIMS.
• Analyze customer account information, including metering data, meter multipliers, rates, riders, contracts, and tax agreements.
• Identify, design, and develop process improvements; provide management with ideas and input, collaborate across departments to improve procedures, and work on projects or initiatives as needed.
• Work extended hours when required, including 24/7 coverage during storms or other energy delivery emergencies.

Benefits

• 401(k) match and annual company contribution
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off, including vacation, sick time, floating and fixed holidays
• Maternity leave and bonding/primary caregiver or parental leave
• Employee Assistance Program and mental and emotional support resources
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement
• Referral bonus program
• Annual bonus of 7% for eligible positions

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED