Clinical Specialist, CST - Philadelphia, PA

Medtronic•Philadelphia, PA

3d•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist for its Cranial & Spinal Technologies (CST) team in the Philadelphia territory. The specialist provides clinical, technical, and product support for Medtronic Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The role supports existing and potential customers, builds customer relationships, and provides training at multiple levels. The employee must reside within the territory, travel between accounts, and drive approximately 50% of the time; travel outside the territory and overnight travel may also be required. The specialist supports technology-enabled procedures, installations, system maintenance, customer service, and technical issue resolution. They educate physicians and hospital personnel, provide clinical resources during training and procedures, collaborate with sales and clinical colleagues, and share field feedback to support product development. Duties must be performed in accordance with the Quality System, BCS requirements, and company policies and ethical standards.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
Must reside within the territory and be able to travel among accounts.
Valid driver's license and active vehicle insurance; driving record will be reviewed.
Ability to drive approximately 50% of the time within the assigned territory and undertake overnight travel as needed.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodically working weekends, evenings, and nights.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9-pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds and sit, stand, and/or walk for 8 or more hours per day.
Ability to bend or stoop, squat, and balance frequently.
Close vision, distance vision, depth perception, and ability to adjust focus, including while traveling and operating a personal computer.
For bachelor's degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

RT and/or MRI certification.
Prior experience with image-guided systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate and collaborate with NRCs and Surgical Synergy team members on customer-site installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software, install upgrades, and perform preventative maintenance.
Provide telephone clinical support and serve as the primary Medtronic customer liaison for repair and technical support issues.
Use UNIX/LINUX commands to modify operating files and fulfill Software and Service Contract obligations.
Communicate customer concerns, issues, and market opportunities to the district team; track site calls and issues and provide service according to customer needs.
Report necessary complaints and partner with CSM/NRC to ensure resolution.
Submit weekly site-visit and customer-contact reports and document new or existing installations.
Educate and train physicians and hospital personnel, including OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on technical matters related to technology-enabled procedures.
Provide clinical resources to surgeons, clinicians, and others in training; share relevant tips, shortcuts, and suggestions with customers.
Participate in sponsored customer training and provide train-the-trainer resources for hospital staff.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective users for Navigation and Robotics.
Attend sales meetings, training programs, conventions, and trade shows as directed; submit reports and information as directed.
Support more complex new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize technical support and service expectations.
Provide field-based input on new product development.
Cooperate with personnel on company programs and conduct business ethically in accordance with company policies.