Clinical Specialist, CST - Philadelphia, PA

Medtronic•Philadelphia, PA

4d•$76,000 - $114,000•Onsite

About The Position

The Clinical Specialist, Enabling Technologies provides clinical, technical, and product knowledge support to existing and potential customers of Medtronic Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The role builds and maintains customer relationships, provides training at all levels, and fulfills required customer reporting. The specialist must perform duties in accordance with the Quality System and BCS requirements. This is a field-based position serving a territory that includes multiple customer accounts. The employee must reside within the territory, hold a valid driver's license and active vehicle insurance, and drive approximately 50% of the time. The role may also involve travel outside the territory and overnight travel. The specialist works with customers and internal teams to support technology-enabled procedures, installations, system performance, repairs, training, and service expectations.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
Valid driver's license and active vehicle insurance; driving record will be reviewed.
Must reside within the territory and be able to drive approximately 50% of the time within the assigned territory; overnight travel may be required.
Must be able to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Must be able to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekend, evening, and night work, and overnight travel within own or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room; lift up to 40 pounds; sit, stand, and/or walk for 8 or more hours per day; and bend, stoop, squat, and balance frequently.
Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus, including in relation to travel and computer use.
For a bachelor's degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

RT and/or MRI certification.
Prior experience with Image Guided Systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members during customer installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software, install upgrades, and perform preventative maintenance.
Provide telephone clinical support and serve as the primary customer liaison for repair and technical support issues.
Use UNIX/LINUX commands to modify operating files and fulfill Software and Service Contract obligations.
Provide timely customer concern, issue, and market opportunity information to the district team; maintain familiarity with customer-site call and issue status.
Provide customer service based on individual needs, report complaints, and partner with CSM/NRC to ensure resolution.
File weekly site-visit and customer-contact reports and submit other reports and information as directed.
Educate and train physicians and hospital personnel on technical matters relating to technology-enabled procedures; serve as a clinical resource for surgeons, clinicians, and trainees.
Update customers with tips, shortcuts, and suggestions, and participate in customer training for internal and external partners at designated sites.
Equip hospital staff to train their own personnel and continually train Surgical Synergy Clinical Support team members on current technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective users of Navigation and Robotics for applicable procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed; cooperate with personnel on company programs.
Support complex, new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide field-experience input for new product development and document new or existing installations.
Adhere to company policies and conduct business ethically.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program (Simple Steps)
Incentive plans, including a Sales Incentive Plan
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
Competitive compensation and flexible benefits package