Operations Assistant - Fulfillment

Brilliant Earth•Secaucus, NJ

About The Position

The Operations Assistant - Fulfillment supports day-to-day operations from receiving products through preparing customer orders for shipment. The role involves entering product details into an internal system, performing quality checks, reviewing orders, and helping the customer care team resolve product-related escalations. The assistant works closely with internal teams in a fast-paced, high-volume environment and is expected to maintain accuracy, attention to detail, and performance against assigned goals. The targeted compensation budget is $21 per hour. Brilliant Earth offers training and career-growth opportunities, along with a benefits package that includes wellness reimbursements, continued education support, employee discounts, mental wellness resources, volunteer opportunities, medical, dental and vision coverage, a 401(k) match, paid time off, paid parental leave, employer-paid disability and life insurance, and pre-tax commuter benefits.

Requirements

Demonstrated drive to exceed goals and targets.
Passion for processes and strong attention to detail in a fast-moving work environment.
Clear and concise communication with vendors and teammates in person, by email, or by chat.
Ability to collaborate and work as a team player.
Ability to manage multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Experience in data entry or administrative fields.
Experience in a fast-paced, high-volume work environment.
Passion for socially and environmentally responsible organizations and products.

Responsibilities

Receive products and enter product details into the internal system.
Perform quality assurance checks on incoming and outgoing products.
Review orders to ensure they are ready to ship to customers.
Support the customer care team by phone and email with product-related escalations.
Complete high-volume data entry accurately within specified time frames.
Meet goals and targets assigned by leadership.
Collaborate with internal teams in a fast-paced, high-volume work environment while maintaining strong attention to detail.

Benefits

Company-sponsored training and career-growth opportunities.
Regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored continued education in leadership, professional skills, and diversity and inclusion; tuition reimbursement for role-specific training.
Employee discount on jewelry.
Access to mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Accrual of three weeks of paid time off in the first year.
Paid parental leave.
100% employer-paid disability and life insurance.
Pre-tax commuter benefits.