Operations Assistant - Fulfillment

Brilliant Earth•Secaucus, NJ

About The Position

The Operations Assistant supports Brilliant Earth’s fulfillment operations in Secaucus, New Jersey, helping coordinate day-to-day work from product receipt through customer shipment. The role receives products, records details in internal systems, performs quality checks, reviews orders for shipping readiness, and assists the customer care team with product-related escalations. The position requires accurate, high-volume data entry, attention to detail, and collaboration with internal teams in a fast-paced environment. The targeted compensation budget is $21 per hour and may be adjusted at the company’s discretion.

Requirements

Demonstrated drive to exceed goals and targets.
Passion for processes and a keen eye for detail in a fast-moving work environment.
Clear and concise communication with vendors and teammates in person, by email, or by chat.
Ability to collaborate as a team player.
Ability to manage multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Experience in data entry or administrative fields.
Experience in a fast-paced, high-volume work environment.
Interest in socially and environmentally responsible organizations and products.

Responsibilities

Receive product and enter product details into the internal system.
Perform quality assurance checks on incoming and outgoing product.
Review orders to ensure they are ready to ship to customers.
Support the customer care team by phone and email with product-related escalations.
Complete high-volume data entry accurately within specified time frames.
Meet goals and targets assigned by leadership.
Collaborate with internal teams in a fast-paced, high-volume work environment while maintaining strong attention to detail.

Benefits

Company training and career growth opportunities.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee jewelry discounts.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.