Night Operations Department Supervisor

Lowe's Companies, Inc.•South Burlington, VT

6d•$27 - $30

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, overseeing the efficient movement of inventory from receiving to sales departments and ensuring shelves and top stock are replenished. The role directs freight receiving and unloading, stocking, product assembly, area recovery, delivery staging, and related activities while keeping sales floors clear, stocked, neat, and safe. This supervisor is often the only key-carrying manager in the building during the overnight shift. The supervisor assigns and redeploys team members to meet operational and customer needs, coaches and develops associates, supports performance management, and addresses associate-relations concerns. The role monitors operational results, improves processes, responds to unexpected events, and maintains safety, security, and shrink-prevention practices, including safe use of store power equipment. As Manager-on-Duty, the supervisor provides leadership across the store, overseeing engagement, customer service, staffing, and operational efficiency. They observe and coach associate-customer interactions, ensure teams are prepared to serve customers, adjust staffing to match traffic, manage responses to call buttons, maintain clear and safe aisles, and hand off shift observations to the next MOD. The position also performs other duties as assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Five years of experience in a retail environment; the posting also states five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure coverage meets customer and operational needs, and redeploy staff when necessary.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues as needed.
Provide timely feedback, coaching, recognition, and associate development; partner with the ASM when formal discipline is needed.
Encourage associates to share ideas and best practices, and empower them to make decisions with appropriate guidance.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow processes and achieve operational efficiencies that support customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts, no-shows, or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address safety violations.
Maintain safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, note hazards, maintain clean and organized store areas, and monitor for theft or security risks.
Recommend and encourage strategies to reduce unproductive time, waste, or product loss.
Analyze operational activities and determine ways to reduce their impact on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers or their ability to shop, including keeping sales floors clear and products stocked.
Drive the efficient movement of product from receiving to sales departments, including freight unloading and stocking, so shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support an efficient and safe delivery process, including picking and staging products for delivery.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped and prepared to deliver quality sales and service, and that Specialty and Pro areas are appropriately staffed and engaged with customers.
Shift associates to areas of high customer traffic or department hotspots as needed.
Manage associate response to call buttons and validate that aisles remain clean, safe, and free of clutter.
Hand off shift observations in person to the next MOD and route non-MOD activities to appropriate leaders.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.