Night Operations Department Supervisor

Lowe's Companies, Inc.•Asheville, NC

About The Position

The Night Operations Department Supervisor leads overnight back-end operations and team activities, ensuring efficient inventory flow, stocking, recovery, delivery staging, safety, security, and customer-ready store conditions. During the overnight shift, this manager is often the only key-carrying manager in the building. The role also includes Manager-on-Duty responsibilities, providing leadership over store engagement, customer service, staffing, and operational efficiency. The supervisor assigns and coaches team members, supports associate development, monitors performance and operational metrics, responds to staffing or delivery disruptions, and identifies opportunities to improve processes. The role ensures products are received, stocked, fronted, and replenished appropriately; keeps aisles clear and safe; and supports an efficient delivery process. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Assign team members to activities, ensure staff coverage meets customer demand, and redeploy staff as needed.
Participate in interviews and provide input into associate selection decisions when appropriate.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal discipline is needed.
Encourage sharing of ideas and best practices, empower team decisions, and foster associate growth and development.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow proper processes and achieve operational efficiencies that support customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to processes or customer experience, communicate them, and implement timely solutions.
Respond to unexpected events such as callouts, no-shows, or unscheduled deliveries by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink prevention practices, including securing and monitoring doors and gates and reporting signs of theft.
Conduct daily safety reviews, note hazards, keep store areas clean and organized, and monitor for security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, maintain collaborative cross-functional relationships, and adapt to challenges and organizational change.
Oversee and improve back-end activities, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers' ability to shop, including keeping floors clear and products stocked.
Drive the safe and efficient movement of product from receiving to sales departments, including freight unloading and stocking, and keep shelves and top stock replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when necessary, identify low merchandise, and keep aisles neat and clear.
Pick and stage products for delivery and support an efficient, safe delivery process.
During Manager-on-Duty assignments, lead store engagement, customer service, staffing, and operational efficiency; observe interactions and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed appropriately for customer traffic.
Shift associates to high-traffic areas or department hotspots, manage responses to call buttons, and validate that aisles are clean, safe, and uncluttered.
Hand off shift observations in person to the next MOD and route non-MOD activities to appropriate leaders.