Night Operations Department Supervisor

Lowe's Companies, Inc.•Gainesville, FL

About The Position

The Night Operations Department Supervisor leads overnight back-end operations and is often the only key-carrying manager in the building. The role oversees receiving and stocking inventory, freight flow, product assembly, area recovery, and delivery staging, while ensuring the work does not interfere with customers’ ability to shop. The supervisor drives efficient product movement from receiving to sales departments, maintains stocked and orderly aisles according to planograms, replenishes shelves and top stock, and supports a safe, efficient delivery process. The supervisor assigns and redeploys team members to meet operational needs, coaches and develops associates, provides feedback and recognition, addresses associate-relations concerns, and collaborates with cross-functional partners. The role monitors performance metrics and operational processes, responds to unexpected events, identifies barriers and improvements, and maintains safety, security, and shrink-prevention practices. When serving as Manager-on-Duty, the supervisor provides store-wide leadership, supports customer service and staffing, coaches associates, keeps aisles safe and clear, manages responses to call buttons, and hands off observations to the next MOD.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment; the posting also states five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staffing coverage, and redeploy associates as needed.
Participate in interviews and provide input on selection decisions for new associates, as applicable.
Connect with team members, identify challenges, elevate issues, and provide timely feedback, coaching, and recognition.
Develop associates through coaching and performance feedback; address associate-relations concerns and escalate when appropriate.
Coach the team to follow processes, improve operational efficiency, and meet operational performance metrics.
Identify barriers to operational processes or customer experience, communicate them, and implement timely solutions.
Respond to unexpected staffing or delivery events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing doors and gates, reporting suspected theft, and conducting daily safety reviews.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce impacts on customers.
Seek feedback and development opportunities, build cross-functional relationships, and adapt to workplace challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end work does not impede customers’ ability to shop and that floors remain clear and products are stocked.
Drive efficient movement of freight from receiving to sales departments and completion of replenishment activities.
Ensure merchandise is stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles neat and clear.
Coordinate picking and staging of products to support safe and efficient deliveries.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed.
Shift associates to high-traffic areas or department hotspots, manage responses to call buttons, and validate that aisles are clean, safe, and uncluttered.
Hand off shift observations to the next Manager-on-Duty and route non-MOD activities to appropriate leaders.