Night Operations Department Supervisor

Lowe's Home Centers•Marion, NC

About The Position

The Night Operations Department Supervisor leads and develops associates while overseeing operational efficiency, safety, security, and customer experience in the assigned department. The role assigns work and ensures coverage, coaches and recognizes associates, supports performance and development, identifies associate-relations concerns, and works with cross-functional partners. The supervisor monitors operational metrics, addresses barriers, responds to unexpected staffing or delivery events, and promotes continuous improvement and loss prevention. For back-end and night operations, the supervisor oversees receiving and stocking inventory, freight flow, product assembly, area recovery, and delivery staging. They ensure overnight work does not interfere with customers’ ability to shop, keep aisles clear and merchandise stocked and organized, and support safe and efficient delivery processes. During the overnight shift, this manager is often the only key-carrying manager in the building. The position may also carry Manager-on-Duty responsibilities, providing leadership across the store, supporting customer service and staffing, coaching associates, responding to call buttons, maintaining safe and clear aisles, and handing off shift observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may apply in lieu of the education requirement, if applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience working in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure staffing coverage meets customer needs, and redeploy associates as necessary.
Connect with team members, provide timely feedback and performance coaching, recognize accomplishments, and support associate growth and development.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Identify associate-relations concerns and take appropriate action, escalating concerns to senior management or HR when necessary.
Coach associates on proper processes and operational efficiency, and monitor performance against key operational metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, including callouts, no-shows, and unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting suspected theft, maintaining inventory integrity, and conducting daily safety reviews.
Recommend strategies to reduce unproductive time, waste, and product loss, and analyze operations to reduce customer impact.
Build collaborative relationships with cross-functional partners and adapt effectively to work challenges and organizational change.
Oversee back-end operations, including receiving and stocking inventory, assembling product, managing freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers’ ability to shop, and maintain clear floors and stocked merchandise.
Drive efficient movement of product from receiving to sales departments, including freight unloading and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when necessary, identify low-merchandise areas, and keep aisles neat and clear.
Drive activities that support safe and efficient delivery, including picking and staging products.
As Manager-on-Duty, provide leadership over the store, observe customer and associate interactions, coach in the moment, and ensure associates are prepared to deliver quality service.
As Manager-on-Duty, ensure Specialty and Pro areas are staffed for customer traffic, shift associates to high-traffic areas, manage responses to call buttons, and validate that aisles are clean and safe.
Hand off shift observations to the next Manager-on-Duty and direct non-MOD activities to appropriate leaders.