Night Operations Department Supervisor

Lowe's Home Centers•Staunton, VA

8d•Onsite

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, ensuring receiving, stocking, product assembly, freight flow, area recovery, and delivery staging are completed efficiently and safely. The supervisor helps ensure store operations do not interfere with customers’ ability to shop, and that shelves and top stock are replenished, products are presented according to planograms, and aisles remain clear and orderly. During the overnight shift, this manager is often the only key-carrying manager in the building. The role provides team leadership through assigning and redeploying staff, coaching and feedback, associate development, recognition, and addressing team concerns. It also supports operational performance, safety, security, shrink prevention, and continuous improvement. As Manager-on-Duty, the supervisor provides leadership across the store, supports customer service and staffing, observes and coaches associates, responds to call buttons, keeps aisles safe, and hands off observations to the next MOD. The position requires a high school diploma or GED (or equivalent years of experience where applicable), five years of retail experience, and experience directing or supervising teams. The role also requires experience supporting associate training and development, cross-functional collaboration, and use of Microsoft Office Suite. Pay is $20.70–$22.35 per hour; starting pay may vary based on position, location, education, training, and experience.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may satisfy the education requirement where applicable.
Five years of experience in a retail environment; five years of retail experience is required if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staff coverage for customer and operational needs, and redeploy associates when necessary.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members about challenges, provide timely feedback and performance coaching, and escalate issues or partner with the ASM when formal discipline is needed.
Encourage sharing of ideas and best practices, empower associates to make decisions, recognize accomplishments, and foster associate growth and development.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow proper processes, achieve operational efficiencies, and prepare department areas for customer service and sales.
Monitor and drive achievement of key operational performance metrics; identify barriers and implement solutions in a timely manner.
Respond to unexpected events, such as callouts, no-shows, or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain focus on safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, note hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, or product loss, and analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to work challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop, including keeping the sales floor clear and products stocked.
Drive efficient product flow from receiving to sales departments, including freight unloading and stocking, so shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles neat and clear.
Drive activities that support safe and efficient delivery processes, including picking and staging products for delivery.
As Manager-on-Duty, provide leadership over store engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service, and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots as needed and manage associate responses to call buttons.
Validate that aisles remain clean, safe, and free of clutter; hand off shift observations in person to the next MOD.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to the appropriate leaders.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Learning and development opportunities.
Depending on eligibility, annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.