Night Operations Department Supervisor

Lowe's Home Centers•Gainesville, FL

About The Position

The Night Operations Department Supervisor leads the overnight team and oversees back-end store operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging. The supervisor ensures overnight work supports customers’ ability to shop, keeps aisles clear and merchandise replenished, and drives safe and efficient movement of products from receiving to sales departments. During the overnight shift, this manager is often the only key-carrying manager in the building. The role provides team leadership through staffing and task assignment, coaching, feedback, recognition, associate development, and escalation of associate-relations concerns. It also monitors operational performance, safety, security, inventory integrity, and customer experience; responds to unexpected staffing or delivery issues; and recommends ways to reduce waste, unproductive time, and product loss. As Manager-on-Duty, the supervisor provides store-wide leadership for engagement, customer service, staffing, and operational efficiency; observes and coaches associates; responds to customer traffic and call buttons; maintains clean and safe aisles; and hands off shift observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may meet the education requirement where applicable.
Five years of experience in a retail environment, or five years of retail experience in lieu of the education requirement, where applicable.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and maintain staffing coverage based on customer and department needs.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members to identify challenges and elevate issues when needed.
Provide timely feedback, coaching, redirection, recognition, and development support to associates; partner with the ASM when formal disciplinary action is needed.
Encourage team members to share ideas and best practices for customer service and operational support.
Identify associate-relations concerns and take appropriate action, including escalation to senior management or HR.
Coach the team to follow processes, improve operational efficiency, and prepare department areas for customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events such as callouts, no-shows, and unscheduled deliveries by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend and encourage strategies to reduce unproductive time, waste, and product loss.
Analyze operational activities and identify ways to reduce their impact on customers.
Seek performance feedback, pursue self-development, maintain cross-functional relationships, and adapt effectively to workplace challenges and organizational change.
Oversee back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop, including keeping the sales floor clear and products stocked.
Drive efficient movement of product from receiving to sales departments through freight unloading and stocking, maintaining shelf and top-stock replenishment.
Ensure products are stocked and fronted according to planograms, move top stock down as needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery processes, including picking and staging product for delivery.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped to provide quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots as needed and manage associate responses to call buttons.
Validate that aisles remain clean, safe, and free of clutter.
Hand off shift observations in person to the next MOD and direct non-MOD activities to appropriate leaders.
Perform other duties as assigned.