Night Operations Department Supervisor

Lowe's Companies, Inc.•Grand Junction, CO

1d•$22 - $24

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, ensuring efficient receiving, stocking, freight flow, product assembly, area recovery, and delivery staging. The role ensures that overnight work does not interfere with customers’ ability to shop, that shelves and top stock are replenished, products are stocked and fronted according to planograms, and aisles remain clear and orderly. During the overnight shift, this supervisor is often the only key-carrying manager in the building. The supervisor provides team leadership and coaching, assigns work to meet customer and operational needs, supports associate development, addresses performance and associate-relations concerns, and collaborates with cross-functional partners. The role monitors operational metrics, promotes safe and efficient processes, responds to unexpected staffing or delivery changes, and supports safety, security, and shrink prevention. As Manager-on-Duty, the supervisor provides leadership across the store, supports customer service and staffing, observes and coaches associates, reallocates staff in response to customer traffic, manages responses to call buttons, and ensures aisles are clean and safe. The role hands off observations to the next MOD and routes non-MOD business activities to the appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Five years of experience in a retail environment; the posting also specifies five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staffing coverage, and redeploy associates as needed.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when appropriate.
Provide timely performance feedback and coaching, address ineffective behavior, and partner with the ASM when formal discipline is needed.
Encourage sharing of ideas and best practices; empower associates to make decisions and recognize achievements.
Support associate growth and development through coaching and regular performance feedback.
Identify associate-relations concerns and take appropriate action, including escalating matters to senior management or HR.
Coach the team to follow processes and improve operational efficiency and customer service readiness.
Monitor operational performance metrics and address barriers to processes or the customer experience.
Respond to unexpected events, such as callouts, no-shows, and unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, note hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek feedback and development opportunities, build cross-functional relationships, and adapt to work challenges and organizational change.
Oversee back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end work does not obstruct customers or their ability to shop, and drive efficient movement of product from receiving to sales areas.
Ensure products are stocked and fronted according to planograms, move top stock down when necessary, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery, including picking and staging products.
As Manager-on-Duty, provide store leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots, manage associate responses to call buttons, and validate that aisles remain clean, safe, and uncluttered.
Hand off shift observations in person to the next MOD and route non-MOD activities to appropriate leaders.
Perform other duties as assigned.