Night Operations Department Supervisor

Lowe's Companies, Inc.•Sarasota, FL

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, including receiving and stocking inventory, assembling products, managing freight flow, recovering areas, and staging deliveries. The supervisor ensures these activities support efficient product movement from receiving to sales departments, keep shelves and top stock replenished, and maintain clear, organized aisles so customers can shop safely. This manager is often the only key-carrying manager in the building during the overnight shift. The role also includes department-wide team leadership and operational oversight: assigning work and maintaining coverage, coaching and developing associates, monitoring operational performance, responding to unexpected staffing or delivery events, and addressing process barriers. The supervisor promotes safety, security, and shrink prevention, including safe use of store power equipment and daily safety reviews. When serving as Manager-on-Duty, the supervisor provides store-wide leadership over engagement, customer service, staffing, and operational efficiency; observes and coaches associate-customer interactions; responds to call buttons; maintains safe, clear aisles; and hands off observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage for customer demands, and redeploy associates as needed.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when appropriate.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage sharing ideas and best practices, empower associates to make decisions, and foster associate growth and development.
Identify associate relations concerns and take appropriate action, including elevating concerns to senior management or HR.
Coach the team to follow processes, improve operational efficiency, and prepare department areas for customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operations or customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts, no-shows, and unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink prevention, including monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, note hazards, maintain clean and organized store areas, and monitor for security risks.
Recommend and encourage operational strategies to reduce unproductive time, waste, and product loss.
Analyze operational activities and identify ways to reduce their impact on customers.
Seek feedback and self-development opportunities, build cross-functional relationships, and adapt to challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, assembling products, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers or their ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of products from receiving to sales departments through freight receiving, unloading, and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when necessary, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery processes, including picking and staging products for delivery.
As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed appropriately for customer traffic.
Shift associates to areas of high customer traffic or department hotspots as needed.
Manage associate responses to call buttons, validate that aisles are clean and safe, and hand off shift observations to the next MOD.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate non-MOD leaders.
Perform other duties as assigned.