Night Operations Department Supervisor

Lowe's Companies, Inc.•Missoula, MT

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, often as the only key-carrying manager in the building. The role oversees receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging while ensuring that store operations do not interfere with customers’ ability to shop. The supervisor drives efficient product movement from receiving to sales departments, maintains stocked and orderly aisles, ensures merchandise is presented according to planograms, and supports safe delivery processes. The supervisor leads and develops associates, allocates staff to meet operational needs, provides coaching and feedback, addresses associate concerns, and collaborates with cross-functional partners. The role promotes operational excellence, safety, security, shrink prevention, customer service, and continuous improvement, including responding to unexpected events and addressing barriers to efficient operations. As Manager-on-Duty, the supervisor provides leadership across the store, monitors customer and associate interactions, coaches in the moment, ensures staffing and service readiness, reallocates associates to busy areas, manages responses to call buttons, and validates that aisles are clean and safe. The role also hands off observations to the next MOD and directs non-MOD activities to appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Five years of experience in a retail environment; the posting also specifies five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure staff coverage meets customer demands, and redeploy associates as needed.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback and performance coaching, redirect ineffective behavior, and partner with the ASM when formal disciplinary action is needed.
Encourage the sharing of ideas and best practices for customer service and operational support.
Empower associates to make decisions, provide guidance, recognize accomplishments, and support associate growth and development.
Identify associate relations concerns and take appropriate action, including elevating concerns to senior management or HR.
Coach the team to follow proper processes, achieve operational efficiencies, and maintain department areas prepared for customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement solutions promptly.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, note hazards, maintain clean and organized store areas, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss, and encourage the team to do the same.
Analyze operational activities and identify ways to reduce their impact on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt to work challenges and organizational change.
Oversee and improve back-end activities, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of product from receiving to sales departments through freight unloading and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support an efficient and safe delivery process, including picking and staging products.
As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are properly staffed and engaged with customers.
Shift associates to areas with high customer traffic or department hotspots as needed.
Manage associate responses to call buttons and validate that aisles are clean, safe, and free of clutter.
Hand off shift observations in person to the next MOD and funnel non-MOD activities to appropriate leaders.
Perform other duties as assigned.