Night Operations Department Supervisor

Lowe's Home Centers•Harrisonburg, VA

About The Position

The Night Operations Department Supervisor leads and develops associates while overseeing efficient, safe back-end and overnight store operations. The supervisor assigns and reallocates work to meet customer and operational needs, provides coaching and feedback, supports associate development, and raises associate-relations concerns when appropriate. They monitor operational performance, identify barriers, respond to unexpected events, and reinforce safety, security, and shrink-prevention practices. For night operations, the supervisor oversees receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging. They help ensure freight moves efficiently from receiving to sales departments, shelves and top stock are replenished, merchandise is stocked and fronted according to planograms, and aisles remain clear and organized. The role performs these responsibilities during the overnight shift, when the supervisor is often the only key-carrying manager in the building. As Manager-on-Duty, the supervisor provides leadership across the store, supports customer service and staffing, observes associate-customer interactions, provides in-the-moment coaching, shifts associates to areas of need, manages responses to call buttons, and hands off observations to the next MOD. The supervisor routes non-MOD activities to the appropriate leaders. Other duties may be assigned. The position requires a high school diploma or GED (or equivalent years of experience where applicable), five years of retail experience, experience directing or supervising teams, experience supporting associate training and development, cross-functional experience, and Microsoft Office Suite experience. The role also requires the ability to obtain sales-related licensure or registration where required by law. The stated pay range is $20.70–$22.35 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

High school diploma or GED; equivalent years of experience may satisfy the education requirement where applicable.
Five years of experience in a retail environment; the posting also specifies five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and ensure staffing coverage meets customer and department needs, reallocating staff as necessary.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members about challenges and elevate issues when appropriate.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage team members to share ideas and best practices, empower them to make decisions, and support their growth and development.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow processes, achieve operational efficiencies, and maintain department areas prepared for customer service and sales.
Monitor and drive achievement of operational performance metrics; identify process or customer-experience barriers and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates and reporting signs of theft.
Conduct daily safety reviews, identify hazards, and keep store areas clean and organized while monitoring potential security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations for ways to reduce customer impact.
Seek performance feedback, pursue self-development, maintain cross-functional relationships, and adapt effectively to challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers' ability to shop, including keeping floors clear and merchandise stocked.
Drive the efficient movement of product from receiving to sales departments through freight unloading and stocking, keeping shelves and top stock replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support a safe and efficient delivery process, including picking and staging products for delivery.
As Manager-on-Duty, provide store leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped to provide quality sales and service and that Specialty and Pro areas are staffed appropriately.
Shift associates to areas with high customer traffic or department hotspots and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; hand off shift observations to the next MOD.
Route non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Associate discount and broad discount platform.
Learning and development opportunities.
Other discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Wellness programs.