Night Operations Department Supervisor

Lowe's Companies, Inc.•Harrisonburg, VA

4d•$21 - $22

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, overseeing the efficient receipt and stocking of inventory, freight flow, product assembly, area recovery, and delivery staging. The supervisor ensures back-end work does not interfere with customers’ ability to shop, that shelves and top stock are replenished, products are presented according to planograms, and aisles remain clear and neat. This manager works during the overnight shift and is often the only key-carrying manager in the building. The role leads and develops associates, assigns work and staffing coverage, provides coaching and recognition, addresses associate concerns, and promotes collaboration and continuous improvement. The supervisor monitors operational performance, responds to disruptions, promotes safe equipment use, and maintains safety, security, and shrink-prevention practices. When serving as Manager-on-Duty, the supervisor provides leadership across the store, supports customer service and staffing, coaches associates, manages call-button responses, and hands off shift observations to the next MOD. The position requires a high school diploma or GED (or equivalent experience in lieu of the education requirement), five years of retail experience, team direction or supervision experience, experience supporting associate training and development, cross-functional experience, and Microsoft Office Suite skills. The associate must be able to obtain sales-related licensure or registration as required by law. Preferred qualifications include retail front-end or back-end operations, customer service, direct-report leadership, home improvement retail, fast-paced retail, key-carrying MOD experience, and experience with store computer systems. The listed pay range is $20.70–$22.35 per hour. Pay may vary based on factors including position, location, education, training, and experience. Benefits are available to eligible associates and vary by role and eligibility.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment; the posting also states this experience requirement applies if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure adequate coverage for customer demand, and redeploy staff when needed.
Participate in interviews and provide input into selection decisions for associates in the assigned area, as applicable.
Connect with team members regularly, identify challenges, and elevate issues when appropriate.
Provide timely feedback, coaching, redirection, recognition, and development support to associates; partner with the ASM when formal disciplinary action is needed.
Encourage associates to share ideas and best practices, empower them to make decisions, and promote growth and collaboration.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow processes and improve operational efficiency and customer service readiness.
Monitor and drive achievement of operational performance metrics; identify barriers and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend and implement operational strategies to reduce unproductive time, waste, product loss, and customer impact.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt to work challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and staging deliveries.
Ensure back-end operations do not impede customers’ ability to shop, including keeping floors clear and merchandise stocked.
Drive efficient movement of product from receiving to sales departments through freight unloading, receiving, and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery processes, including picking and staging product for delivery.
As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to areas with high customer traffic or department hotspots as needed and manage associate responses to call buttons.
Validate that aisles remain clean, safe, and free of clutter; hand off shift observations to the next MOD.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending accounts
Health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Tuition assistance and trade skills scholarships
Maternity and parental leave
Adoption assistance
Associate discount and broad discount platform
Annual bonuses, based on eligibility
Employee Stock Purchase Plan, based on eligibility
Deferred compensation plan, based on eligibility
Grant awards, based on eligibility
Business Travel Accident insurance
Learning and development opportunities
Wellness programs