Night Operations Department Supervisor

Lowe's Home Centers•Grand Junction, CO

10d

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, ensuring efficient receiving, stocking, product assembly, freight flow, area recovery, and delivery staging. The supervisor helps ensure back-end work does not interfere with customers’ ability to shop, keeps merchandise replenished and aisles clear, and supports a safe and efficient delivery process. During the overnight shift, this manager is often the only key-carrying manager in the building. The role provides team leadership through staffing and task assignments, coaching, feedback, recognition, associate development, and escalation of associate-relations concerns. It also supports operational performance, safety, security, shrink prevention, and continuous improvement. When serving as Manager-on-Duty, the supervisor provides leadership across the store, addresses staffing and service needs, coaches associates, maintains safe and clear aisles, and hands off observations to the next MOD. The position requires a high school diploma or GED, or equivalent experience where applicable, and five years of retail experience. The supervisor must have experience providing team direction or supervision, supporting associate training and development, working cross-functionally, and using Microsoft Office Suite. The pay range is $21.75–$24.35 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may substitute where applicable.
Five years of experience in a retail environment, including where the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staffing coverage for customer demands, and redeploy associates as needed.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal discipline is needed.
Encourage sharing of ideas and best practices, empower associates to make decisions, and support their growth and development.
Identify associate-relations concerns and take appropriate action, including escalation to senior management or HR.
Coach the team to follow processes, improve operational efficiency, and prepare department areas for customer service and sales.
Monitor and drive achievement of operational performance metrics; identify barriers to operations or customer experience and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address safety violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting suspected theft, and protecting inventory integrity.
Conduct daily safety reviews, note hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, build cross-functional relationships, and model adaptability to work challenges and organizational change.
Oversee and improve back-end activities, including receiving and stocking inventory, assembling products, controlling freight flow, recovering areas, and staging deliveries.
Ensure back-end operations do not interfere with customers’ ability to shop, including keeping floors clear and items stocked.
Drive efficient movement of products from receiving to sales departments through freight unloading, receiving, and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down as needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery, including picking and staging products.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots, manage responses to call buttons, and validate that aisles are clean, safe, and uncluttered.
Hand off shift observations in person to the next MOD and direct non-MOD activities to the appropriate leaders.
Perform other duties as assigned.