Operations Supervisor - Supportive Housing

Talbert House•Cincinnati, OH

6d•$48,000 - $51,000

About The Position

The Operations Supervisor provides day-to-day operational leadership for an assigned supportive housing site or location. The role supports staff development and effective program operations while promoting a safe, stable, welcoming, and supportive environment for residents, families, staff, and visitors. Working with Site Operations Coordinators, Care Team Supervisors, Clinical Supervisors, and site leadership, the Supervisor helps ensure staff have the guidance, resources, and support needed to promote housing stability, individual well-being, and successful program outcomes. The position balances operational effectiveness with a person-centered approach, recognizing residents’ individual experiences, strengths, needs, and goals. It partners with facilities and maintenance personnel to maintain safe, secure, clean, and welcoming residential and program environments, and helps strengthen housing operations, service delivery, and long-term housing stability. The role oversees staffing, workflow, supplies, maintenance coordination, timecards, leave requests, budgets, compliance, reporting, staff supervision, and continuous improvement. It collaborates with program, housing, case management, and clinical teams, as well as external partners, to address barriers to housing stability and support coordinated services. The position requires a high school diploma or equivalent, qualifying supervisory or operational/administrative support experience, a valid driver's license, and current automobile insurance. Driving and other physical and sensory activities are required as described in the posting.

Requirements

High school diploma or equivalent.
At least two years of supervisory experience or five years of operational or administrative support experience.
Valid driver's license and current automobile insurance.
Commitment to supportive housing principles, housing stability, and person-centered services.
Ability to build positive working relationships with staff, residents, families, internal and external partners, and community stakeholders.
Strong leadership skills, including the ability to supervise, coach, motivate, and develop staff.
Effective conflict-resolution skills and ability to address concerns openly, professionally, and in a timely manner.
Understanding of the importance of safe, stable housing and supportive services in promoting housing retention and individual well-being.
Ability to recognize and respond to diverse needs of individuals and families, including people experiencing housing instability or other life challenges.
Strong organizational, time-management, prioritization, and multitasking skills.
Attention to detail and ability to maintain accurate documentation and meet reporting deadlines.
Effective verbal and written communication skills.
Sound judgment, problem-solving ability, and capacity to respond appropriately to changing operational needs.
Ability to maintain professional boundaries and uphold confidentiality, ethical standards, and agency policies.
Ability to recognize potential risks, respond to challenging situations, and promote a safe and supportive residential environment.
Collaborative mindset and ability to work effectively across teams and service areas.
Ability to drive as required by assigned job duties and perform the physical and sensory activities necessary to support site operations.

Responsibilities

Lead and oversee day-to-day operations at the assigned site or location in accordance with contractual, licensing, certification, accreditation, and agency standards.
Maintain a safe, secure, clean, and welcoming environment for residents, families, staff, and visitors.
Coordinate staffing schedules, shift coverage, inventory, supplies, and maintenance needs.
Monitor workflow, delegate responsibilities, and ensure operational priorities, deadlines, and performance goals are met.
Review and approve employee timecards and paid time off requests; coordinate unpaid leave with Human Resources as appropriate.
Assist with budget development and monitoring.
Partner with the Associate Director, Site Operations Coordinators, and site leadership to implement operational and service-delivery improvements.
Identify process improvement opportunities, address operational challenges, and enhance the experience of residents and service recipients.
Respond to operational needs to maintain effective site functioning and availability of essential services.
Promote respectful, compassionate, professional, and accountable practices that recognize residents’ and families’ individual experiences and needs.
Support housing stability, safety, dignity, personal responsibility, resident independence, self-sufficiency, personal growth, and progress toward individualized goals.
Foster collaboration and communication across service lines and work with program and clinical teams to address barriers to housing stability, resident engagement, and service delivery.
Model professional boundaries, ethical decision-making, trauma-informed practices, and respectful interactions.
Recruit, interview, and participate in hiring decisions for staff within the assigned area.
Supervise, coach, guide, and develop staff; identify training needs and ensure appropriate onboarding, training, and ongoing support.
Conduct 90-day performance reviews for new employees and annual evaluations for directly supervised staff.
Set clear expectations, encourage teamwork, and address performance concerns, coordinating corrective action with Human Resources when needed, up to formal notice or termination.
Monitor residential and site conditions and coordinate repairs, maintenance, and environmental compliance with facilities and maintenance personnel.
Ensure compliance with regulatory requirements, licensing, certification, accreditation, contractual obligations, and agency policies and procedures.
Participate in site audits, peer reviews, and Continuous Quality Improvement initiatives; monitor performance and outcome data to identify improvements.
Prepare, review, and submit required reports accurately and on time.
Follow protocols for responding to, reporting, documenting, and resolving unusual incidents.
Anticipate risks, use intervention and de-escalation skills, and take appropriate action to prevent or mitigate crises.
Support consistent implementation of policies and procedures promoting housing retention, residential safety, and positive community living.
Maintain effective relationships and communicate with internal teams, external partners, service providers, landlords, and other stakeholders.
Promote collaboration among operations, housing, case management, and clinical teams; address conflict constructively and share operational concerns and improvement opportunities with leadership.
Perform other duties as assigned to support program operations and the organization's mission.