Supportive Housing Specialist

Pioneer Human Services•Oak Harbor, WA

3d•$23 - $35

About The Position

The Supportive Housing Specialist provides person-centered, strengths-based, trauma-informed support to individuals working toward housing stability and community integration. The role uses SAMHSA Evidence-Based Practices and supports the fidelity model for Supportive Housing, while honoring participant choice, voice, self-determination, and lived experience. The specialist helps participants access and maintain housing, build independent living skills, navigate benefits and community resources, and develop supportive connections. The position coordinates with landlords, housing authorities, behavioral health providers, treatment teams, and community agencies to expand housing access and provide wraparound support. It also completes eligibility and housing documentation, maintains records and reporting systems, monitors service quality and fidelity, and complies with applicable program, clinical, legal, and ethical requirements. The specialist participates in supervision, meetings, and training, and must obtain CPR and First Aid certification within 90 days of hire or as soon as possible.

Requirements

Associate degree in a related field, such as human services, business administration, social work, public health, or criminal justice, or an equivalent combination of knowledge, skills, abilities, education, and experience.
Two years of experience working with individuals who experience behavioral health challenges.
Obtain and maintain an Agency Affiliated Counselor credential; must apply within seven days of employment.
Possess or be able to pursue and obtain a Certified Peer Counselor credential through Washington State Department of Health under 18.19 RCW within 30 days of employment.
Valid driver's license and ability to meet Company Approved Driver requirements, including minimum personal vehicle insurance if driving a personal vehicle for company business and an acceptable driving record.
Obtain CPR and First Aid certification within 90 days of hire or as soon as possible and maintain it throughout employment.
Maintain required credentials in good standing and up to date with the Washington State Department of Health.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree in a related field, such as human services, business administration, social work, public health, or criminal justice.
Experience with state substance use residential treatment facility services.
Experience working with people from diverse cultures.

Responsibilities

Provide coaching, education, support, and skill-building related to individualized housing stability and community integration goals.
Deliver services using SAMHSA Evidence-Based Practices that support the fidelity model for Supportive Housing.
Use a peer-informed, person-centered approach that honors participant choice, voice, and self-determination in housing decisions.
Provide strengths-based and trauma-informed services that promote dignity, respect, empowerment, and validation of lived experience.
Screen individuals for eligibility, including disability, homelessness, and income, and complete Housing Needs Assessments.
Support participants in developing, negotiating, and maintaining leases and housing assistance documents.
Coordinate move-ins and ensure participants have required supplies and resources.
Provide guidance on independent living skills, including budgeting, organization, time management, and community resource navigation.
Educate and support participants with benefits and housing applications, SSI/DSHS documentation, food and transportation resources, and referrals.
Maintain frequent contact through home and office visits, phone calls, and outreach to participants who are disengaged from services.
Build and maintain positive relationships with landlords, address issues proactively, and support housing stability for participants and property owners.
Ensure each participant has a signed agreement and supportive service plan; participate in goal planning and provide progress updates and discharge recommendations when appropriate.
Engage participants as equal partners and promote shared decision-making.
Update and maintain data collection and reporting systems; document outcomes according to SAMHSA Supportive Housing fidelity, program guidelines, golden thread, and medical necessity standards.
Maintain accurate records and reports in compliance with state, federal, and organizational requirements, and complete clinical documentation as soon as practicable, no later than 24–48 hours after service delivery.
Maintain an active landlord outreach and engagement tracker to support housing access and community connections.
Apply public housing practices, landlord/tenant rights, housing policies and regulations, and safe, decent housing quality standards.
Complete rental assistance applications and submit eligibility documentation to housing organizations, subsidy programs, and other assistance providers.
Verify continued eligibility and residential status, and promptly report changes to internal UM/Admin and internal or external housing assistance programs.
Meet productivity standards set by program leadership.
Collaborate with multidisciplinary treatment teams to prepare individuals for community placement and ensure wraparound support.
Serve as a liaison between Pioneer Human Services and community housing programs, including Coordinated Entry providers and local housing authorities.
Build partnerships with landlords, housing authorities, behavioral health providers, and community agencies to expand housing options and access to care.
Educate community partners about Supportive Housing practices and participant rights; interpret and explain housing policies, rules, and regulations as needed.
Write clear, professional, concise reports and correspondence.
Model teamwork, collaboration, mutual respect, and person-centered, strengths-based practices with coworkers, participants, and community partners.
Work with QA to ensure the program meets Medicaid and/or SAMHSA Fidelity standards, and monitor service delivery for adherence to person-centered, trauma-informed, and strengths-based practices.
Adhere to professional and ethical standards and ensure required credentials remain current and in good standing with the Washington State Department of Health.
Attend staff meetings, required trainings, and regular supervision; participate in planning, coordination, and delivery of quality services.
Obtain CPR and First Aid certification within 90 days of hire or as soon as possible, and maintain certification throughout employment.
Participate in continuing education and professional development opportunities as budget allows, with a goal of at least two trainings or conferences per year.
Perform other duties as assigned.
May occasionally transport clients to appointments.