Operations Supervisor, Courtyard at Kennedy

Delaware North • Titusville, FL

2d • Onsite

About The Position

Delaware North Parks and Resorts is hiring full-time Operations Supervisors at the Courtyard at Kennedy in Titusville, Florida. The supervisor oversees the cleanliness of guest rooms, assigns rooms, delegates tasks, and coordinates daily housekeeping and staffing activities. The role may also involve supervising front desk or housekeeping team members depending on the day, inspecting rooms and public areas, tracking supplies, preparing reports and schedules, and performing cleaning duties when necessary.

The position is at Courtyard by Marriott Titusville - Kennedy Space Center, a resort hotel on the Intracoastal Waterway across from Kennedy Space Center’s launchpads. The property includes a rooftop bar and restaurant, extended suites, walkout rooms, and an outdoor resort-style pool. The role offers a fast-paced work environment and opportunities for career development, cross-training, and internal mobility.

Requirements

• Must be at least 21 years old to apply.
• Housekeeping experience required.
• Experience with multiple computer programs, including HotSOS and property management systems.
• Working knowledge of cleaning utensils, dryers, vacuum cleaners, tools, and fixtures.
• Ability to follow instructions and work well under pressure.

Nice To Haves

• Supervisory experience preferred.
• Front desk experience preferred.
• Previous commercial cleaning and guest service experience preferred.

Responsibilities

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned, and perform cleaning duties when necessary.
• Inspect guest rooms and public outlets daily to ensure adherence to the quality assurance program and follow up on maintenance requests.
• Prepare weekly inventory, check in supplies, report discrepancies, and complete the daily housekeeping report.
• Train and supervise front desk and/or housekeeping team members, ensuring adherence to quality standards, deadlines, and proper procedures.
• Evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Guide team members in handling difficult problems and resolving escalated guest complaints.
• Implement policies, procedures, and service standards in conjunction with management.
• Perform cleaning duties on slower days or when staff shortages occur.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition or professional certification reimbursement
• Weekly pay
• Employee discounts on food at on-site restaurants
• Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at other locations nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed