Cloister Courtyard Supervisor

The Boca Raton•Boca Raton, FL

About The Position

The Cloister Courtyard Supervisor assists the Restaurant Manager in managing the restaurant and maintaining high standards of food and beverage quality and service to maximize profits through outstanding customer service. The role oversees breakfast, room service, and barista operations, supports the development and management of front-of-house and back-of-house team members, and helps maintain company policies, procedures, and a positive culture committed to excellence. The supervisor regularly interacts with guests and members and works with the Restaurant Manager and General Manager.

Requirements

High school graduate or equivalent.
At least one year of experience in a related field is preferred.
Food Service Sanitation certification.
Alcohol Service permit if required by the state.
Thorough knowledge of room service operations, including food, beverages, supervisory aspects, service techniques, and guest interaction.
Knowledge of beverage operations and wines.
Strong mathematical ability to determine and track inventory, controls, revenue production, and other hotel financial information.
Ability to communicate in English orally and in writing with guests and employees, using patience, tact, and diplomacy to handle difficult situations, gather accurate information, and resolve problems.
Ability to work under pressure and handle stressful situations during busy periods.
Ability to access and accurately enter information using a moderately complex computer system.
Interpersonal skills to support overall guest satisfaction.
Ability to create forecasts and budgets for controllable costs.
Ability to meet the physical requirements of the position, including lifting up to 50 pounds, frequently lifting and carrying objects weighing up to 25 pounds, and significant walking or standing, as well as reaching, handling, feeling, talking, hearing, and seeing.
Willingness to work as a team player and perform duties requested of the team.

Nice To Haves

Four-year college degree.
CPR certification.

Responsibilities

Train, supervise, counsel, and discipline staff to support efficient outlet operations.
Organize and conduct pre-shift and departmental meetings, communicating information such as house count and menu changes.
Schedule and direct staff in their work assignments.
Ensure the restaurant complies with sanitation and safety standards for guests and employees, and that work and service areas are clean and properly sanitized.
Ensure equipment is in working order; oversee work orders and ensure facility repairs and maintenance are completed on time.
Inspect restaurant facilities and take corrective action to keep them appealing to guests.
Monitor food and product quality, guest satisfaction, and service standards; verify temperatures, appearance, taste, and preparation methods, and implement improvements as needed.
Interact with guests to obtain feedback and investigate and resolve guest complaints in a timely manner.
Forecast inventory usage and monitor supplies, including linen, glassware, silverware, china, and condiments.
Oversee the setup of dining and service areas.
Review customer satisfaction for breakfast, room service, and barista; recommend marketing or operational policies and procedures in response to demand and market changes.
Ensure compliance with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in developing, implementing, and marketing new menus; promote cross-selling of other hotel outlets and The Boca Raton hotels.
Assist the General Manager in building and managing front-of-house and back-of-house teams.
Implement, oversee, and maintain company policies and procedures, and foster a positive culture committed to excellence.
Create forecasts and budgets for controllable costs.
Maintain standards in accordance with Department of Health, fire safety, and employment regulations.
Be willing and able to perform team duties as needed and exemplify honesty, integrity, humility, and leadership.