Operations Supervisor Jobs

About The Position

Requirements

• Associate’s degree, or relevant experience paired with a technical/trade school HVAC certification.
• 2–4 years of people leadership experience.
• Experience with commercial and industrial boiler systems, including troubleshooting, maintenance, and service operations.

Nice To Haves

• Working knowledge of hydronic, steam, and hot water boiler systems.

Responsibilities

• Administer safety programs for the Boiler Service team and ensure job-site compliance through training, documentation, audits, and reporting.
• Support sales with quotations and estimates; review scopes, labor and material costs, profit risk, and project expenses, and provide feedback to the District Manager.
• Establish project timelines, coordinate schedules with customers, assign technicians, manage equipment and material orders, and obtain required customer signoffs.
• Lead, supervise, coach, and support the professional development of the Boiler Service technician team.
• Oversee call-in and transactional service quotes, ensuring timely pricing, appropriate technician assignment, and effective customer response.
• Communicate regularly with existing customers and build relationships to identify service, repair, and sales opportunities.
• Ensure maintenance contract commitments, inspections, and preventative maintenance activities are completed on schedule, partnering with the Service Coordinator to optimize technician utilization.
• Work with technicians to identify repair opportunities, support customer-care initiatives, and promote proactive service recommendations.
• Set technician performance goals and conduct annual performance reviews on time.
• Coordinate technical and leadership training with the training department and provide training plans and budget recommendations to the District Manager.
• Partner with Service Sales and the District Manager to resolve customer concerns and participate in customer visits as needed.
• Provide weekly updates to the District Manager on job status, revenue performance, backlog, and warranty recovery.
• Monitor warehouse, truck, tool, and inventory management activities and approve equipment and tool purchases as necessary.
• Provide technical guidance on commercial and industrial HVAC and boiler systems, including troubleshooting, maintenance strategies, system assessments, and code-compliant solutions.
• Review Foreman and Project Manager plans for feasibility, identify potential issues, and assist with on-site troubleshooting when needed.
• Manage Boiler Service operations, including staffing, scheduling, resource allocation, performance management, and compliance with safety standards, industry regulations, and applicable building codes.

Benefits

• Multiple medical insurance plan options
• Dental insurance
• Vision insurance
• 401(k) retirement plan with employer match
• Paid time off
• Company-paid holidays
• Paid sick time in accordance with applicable federal, state, and local law
• Tuition reimbursement after 6 months of continuous service