Night Operations Department Supervisor

Lowe's Companies, Inc.•Wichita, KS

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, recovering areas, and staging deliveries. The supervisor drives efficient movement of product from receiving to sales departments, ensures shelves and top stock are replenished, and keeps merchandise properly stocked and fronted according to planograms while maintaining clear, neat aisles. The role ensures back-end work does not interfere with customers’ ability to shop. During the overnight shift, this manager is often the only key-carrying manager in the building. The supervisor leads and develops associates, assigns work to meet staffing and customer needs, provides coaching and feedback, and addresses associate concerns. They monitor operational performance, promote safe and efficient processes, respond to unexpected events, and identify opportunities to reduce waste, unproductive time, or product loss. Safety, security, and shrink prevention are ongoing priorities. When serving as Manager-on-Duty, the supervisor provides leadership across the store, monitors customer and associate interactions, supports staffing and customer service, shifts associates to busy areas, manages responses to call buttons, maintains safe and clear aisles, and hands off observations to the next MOD. The role may also perform other duties as assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staff coverage, and redeploy associates as needed.
Participate in interviews and provide input into hiring decisions when needed.
Connect with associates to understand challenges and elevate issues when appropriate.
Provide timely feedback, coaching, recognition, and development support; partner with the ASM when formal discipline is needed.
Encourage team members to share ideas and best practices, and empower them to make decisions with appropriate guidance.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow operational processes and achieve efficiencies that support customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts, no-shows, or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor potential theft or security risks.
Recommend operational strategies to reduce unproductive time, waste, or product loss, and encourage the team to do the same.
Analyze operational activities and identify ways to reduce their impact on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop, and drive efficient disbursement of product from receiving to sales departments.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery processes, including picking and staging product for delivery.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; observe interactions and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed and engaged with customers.
Shift associates to high-traffic areas or department hotspots, manage associate responses to call buttons, and validate that aisles are clean, safe, and uncluttered.
Hand off shift observations to the next MOD and direct non-MOD activities to appropriate leaders.
Perform other duties as assigned.