Supervisor, Operations

Roadrunner•Mira Loma, CA

6d•$68,000 - $75,000•Onsite

About The Position

The Operations Supervisor is an execution leader in Roadrunner’s service center, responsible for ensuring daily dock, freight, and terminal activities are conducted safely, accurately, and with financial discipline. The role translates network strategy into day-to-day execution across linehaul and local delivery, with a focus on shipment integrity, load flow, service quality, compliance, terminal profitability, and network efficiency. The supervisor oversees dock operations, freight handling, load planning, and linehaul coordination; monitors operating costs and supports budget performance; maintains safety and regulatory compliance; and leads, coaches, and develops frontline personnel. The position also coordinates with contractors, drivers, internal teams, customers, and external partners to keep freight moving and resolve operational issues. The role is onsite in Mira Loma, California, and may require stepping into operational duties, including forklift operation, to maintain continuity.

Requirements

Bachelor’s degree or 1–2 years of relevant operations or logistics experience, or an equivalent combination.
Ability to supervise, train, and evaluate team members.
Working knowledge of safety protocols, compliance standards, and hazardous materials handling.
Forklift certification or ability to obtain certification.
Analytical and mathematical skills, including the ability to interpret operational and financial data.
Proficiency with PC applications, including email, spreadsheets, and database systems.
Effective written and verbal communication skills and ability to engage across organizational levels.
Ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
Problem-solving ability in situations with limited standardization.

Nice To Haves

Experience in transportation, LTL, warehouse, or service center operations.
Hazmat certification.
AS/400 experience.

Responsibilities

Oversee daily dock operations, including load planning, freight handling, and linehaul coordination.
Ensure freight is accurately processed, routed, documented, and entered into operational systems.
Maintain load quality and reduce damages, OS&D incidents, and rehandling.
Perform operational duties, including forklift operation, when needed to maintain continuity.
Monitor daily operating costs and identify opportunities to improve efficiency and margins.
Support budget attainment through labor utilization, contractor coordination, and workflow management.
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Maintain a safe, compliant work environment aligned with DOT, OSHA, and hazardous materials standards.
Support contractor compliance with equipment standards, qualification requirements, and operating procedures.
Enforce freight security protocols and company and regulatory policies.
Supervise, coach, and direct service center personnel, setting clear expectations and accountability.
Provide real-time feedback, manage performance, and support employee development.
Promote ownership, teamwork, and operational excellence through visible leadership.
Coordinate with linehaul contractors, drivers, internal teams, customers, corporate teams, and external partners to support freight movement.
Resolve operational issues promptly using sound judgment in changing conditions.