Valet Operations Supervisor - Loews Kansas City

Metropolis Technologies•Kansas City, MO

5d•$18 - $28•Onsite

About The Position

The Valet Operations Supervisor assists with day-to-day management of a location, ensuring valet operations follow contractual guidelines, company policies, and procedures. The role fosters positive client relations and promotes a professional approach to the business. The supervisor also performs valet duties, including greeting guests, assisting customers, and safely driving, parking, and retrieving vehicles.

Requirements

Minimal high school diploma or equivalent and at least 6 months of related experience or training, or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and an acceptable driving record.
Ability to drive a vehicle with a manual transmission may be required, depending on the location.
Clear oral communication, active listening, and ability to seek clarification and respond to questions.
Clear written communication and ability to read and interpret written information.
Professional and courteous customer service skills and a positive attitude.
Adaptability to changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to sit, stand, walk, use hands and fingers, handle or feel objects, and talk.
Ability to walk and run for extended periods, including using stairs and elevators.
Ability to occasionally climb or balance, stoop, kneel, or crouch.
Ability to lift and/or move up to 25 pounds.
Close and peripheral vision and ability to adjust focus.

Responsibilities

Assist in the day-to-day management of the location and ensure operations comply with contractual guidelines and company policies and procedures.
Greet guests courteously and ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Assist with hiring, training, and coaching the valet team.
Create staffing schedules based on anticipated daily vehicle volume.
Follow standard operating procedures and ensure the safety and security of vehicles and keys.
Prepare and process daily paperwork according to audit compliance standards.
Keep drive lanes and crosswalks clear of debris, water, and oil spills.
Create and implement a staging plan that uses the location layout to maximize parking capacity.
Quickly identify vehicle makes and models and maintain general knowledge of vehicle operations.
Substitute for any position when necessary.
Complete other duties as needed.