Valet Supervisor - Live by Loews Arlington

SP Plus•Arlington, TX

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The company operates a parking network with over 23,000 employees at more than 4,000 locations across North America and Europe. The Valet Supervisor assists with the day-to-day management of a parking location, ensuring operations follow the location’s contractual guidelines and company policies and procedures. The role supports client relations, customer satisfaction, and a professional image of the business. The position is at Live by Loews Arlington in Arlington, Texas, pays $12 per hour with tips additional, and has an open full-time shift. The employee may assist with maintenance and repair of parking equipment and general maintenance, report accidents, policy violations, safety hazards, and unusual occurrences to the Facility Manager, clean debris and spills, and substitute for other positions as needed. The employee must know the garage and the surrounding streets, landmarks, and freeways. A valid state-issued driver’s license with a current address and an acceptable driving record is required. The work involves frequent sitting, standing, walking, hand use, handling objects, and talking; occasional climbing, balancing, stooping, kneeling, or crouching; and lifting or moving up to 25 pounds.

Requirements

Minimal high school diploma or equivalent, and minimal related experience or training, or an equivalent combination of education and experience.
Clear oral communication, active listening, and ability to respond to questions.
Ability to write clearly and informatively and read and interpret written information.
Positive attitude and responsiveness to customer service requests and assistance.
Ability to adapt to changes, delays, or unexpected events in the work environment.
Sound and accurate judgment.
Valid state-issued driver’s license with a current address and acceptable driving record.
Ability to perform the essential physical functions, including lifting or moving up to 25 pounds.

Responsibilities

Assist in the day-to-day management of assigned parking locations and ensure operations comply with contractual guidelines and company policies and procedures.
Foster good client relations and participate in programs to improve client and customer satisfaction.
Assist with management duties as assigned.
Courteously assist customers and promote a professional image and approach to the business.
Assist in maintaining and repairing parking equipment and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected company-policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris and water or oil spills.
Substitute for any position when necessary.
Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
Complete other duties as needed.