Operations Supervisor

CVS Health • White Bear Lake, MN

6d • $17 - $26 • Onsite

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, this role leads the store and supervisory staff, ensures smooth store operations, and oversees completion of opening and closing procedures.

The supervisor works with store management and crews, assigns and follows up on crew activities, and communicates information between management and staff. The role assists customers with questions, problems, and complaints; promotes CVS customer service practices; handles customer relations issues in accordance with company policy; coaches colleagues on customer service; and maintains customer and patient confidentiality.

The position also supports merchandising and presentation by pricing merchandise, stocking shelves, and supporting the planning and execution of promotional, seasonal, weekly, and off-shelf displays, signage, and inventory.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively between store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, and maintenance of off-shelf merchandise displays.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure store operations run smoothly and opening and closing procedures are completed.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED