Operations Supervisor, Kenner LA

Waste Pro USA•Kenner, LA

6d•Onsite

About The Position

The Residential Route Supervisor oversees daily service delivery to residential Waste Pro customers, ensuring services are delivered safely, on time, and cost-effectively in accordance with company practices, procedures, and applicable regulations. The role applies Waste Pro Core Values and positive leadership principles while supervising drivers and daily operations. The supervisor coordinates routes and new service starts, monitors service quality and productivity, responds to customer and dispatch issues, and works with drivers, the shop manager, municipalities, and other stakeholders. The position also monitors safety, equipment condition, employee performance and attendance, and compliance with company policies and applicable regulations. The normal work setting is outside, supervising in the field.

Requirements

High school diploma or equivalent with at least 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, route assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and general knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other applicable federal, state, and local regulations.
Valid Class A or Class B commercial driver’s license, or ability to obtain one within 3 months of hire; driving record must meet Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.
Must be able to drive a vehicle and work outside for most of the workday.
Must be able to exert physical effort handling objects up to 50 pounds.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations; greet drivers and ensure pre- and post-trip inspections are conducted.
Communicate service priorities, safety matters, and equipment issues to drivers and promote understanding of Waste Pro’s team culture and core values.
Maintain a clean and safe work environment and ensure compliance with company policies.
Reinforce safe work practices, communicate Decision Driving techniques, and assist with weekly safety meetings.
Coordinate new service starts, including work orders, container delivery, and service-day scheduling.
Review daily productivity reports and adjust underperforming routes to maximize service calls while minimizing labor costs.
Arrange timely removal of containers when service is cancelled.
Conduct route follow-ups and respond to dispatch calls or messages submitted through the Trac-Ez system.
Clarify unique service requirements with drivers and address customer issues, complaints, and inquiries with customers and/or drivers.
Address overloaded cans, renew contracts, or refer service changes to sales representatives as appropriate.
Coordinate with city, state, and municipal contacts to ensure timely customer service.
Conduct route observations to assess safety, corral condition, can sanitation and placement, debris, gates, route cleanliness, and truck appearance; document and discuss observations with drivers and identify training needs.
Monitor driver pre-trip inspections, address inspection findings, and coordinate truck repairs with the shop manager.
Monitor driver time and attendance, route sheets, disposal tickets, and compliance with DOT hours-of-service requirements and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers’ compensation matters, and property-damage claims.
Train and orient new employees.
Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover staffing shortages and help drivers who are behind schedule.
Attend and participate in assigned company-sponsored training courses.
Keep up to date on job-appropriate technology used by Waste Pro USA.
Perform additional duties as assigned by the supervisor.