Warehouse Operations Supervisor - LA

Fanatics Commerce•Los Angeles, CA

13h

About The Position

The Warehouse Operations Supervisor oversees warehouse shipping, receiving, and order processing and keeps a strong presence on the fulfillment center floor throughout the shift. The role organizes operational activities and maintains department standards for productivity, reliability, and accuracy. The supervisor supports forecasted staffing needs by onboarding new hires and trains, coaches, motivates, rewards, and disciplines team members while developing Team Leads and employees for future leadership. The supervisor is responsible for employee and shift administration, including vacation and time-card approvals, daily and weekly overtime, hiring, and training. The role engages employees to achieve performance goals, ensures customer needs are met, develops process improvements, and assists operations and senior management with policies and procedures. It also completes required administrative tasks and prepares reports and correspondence. The position is expected to use data, digital tools, AI, and technology to improve efficiency, quality, and outcomes; adapt to new technologies; and contribute to continuous improvement. It collaborates across functions and applies creative problem-solving in a fast-paced, high-growth environment.

Requirements

Proven ability to deliver results in a fast-paced environment.
Strong communication and collaboration skills.
Relevant degree or an equivalent combination of education, training, and work experience.

Responsibilities

Supervise shipping, receiving, and order processing, maintaining visibility and access to employees on the fulfillment center floor throughout the shift.
Maintain department standards for productivity, reliability, and accuracy.
Review, prioritize, and organize operational activities during the shift.
Onboard new hires to meet staffing needs based on forecasted volumes.
Train, motivate, coach, reward, and discipline supervised employees.
Develop Team Leads and employees based on their strengths and development opportunities, including preparing future leaders.
Engage and inspire employees to achieve optimal performance results, leading with a customer focus and ensuring customer needs are met.
Manage vacation approvals, time-card approvals, daily and weekly overtime, hiring, and training.
Develop ongoing process improvements to increase departmental efficiency.
Assist Operations and senior management with developing and implementing policies and procedures.
Perform required administrative tasks and prepare reports and correspondence.
Identify opportunities to improve processes, products, or fan experiences, and apply creative approaches to complex challenges.
Collaborate cross-functionally and build organizational partnerships to deliver shared goals and outcomes.
Use AI, technology, data, and digital tools to improve efficiency, quality, decision-making, and performance.
Adapt to new technologies and ways of working and contribute to a culture of innovation and continuous improvement.