Warehouse Operations Supervisor

NFI Industries•Rock Hill, SC

About The Position

The Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse, with particular emphasis on supervising warehouse personnel and achieving daily production goals. The role oversees warehouse operations, employee relations and development, and safety and security. The position may require travel to other warehouses and participation in department or company meetings as necessary, as well as irregular or extended hours based on customer needs.

Requirements

Bachelor’s degree in Supply Chain, Business, or a related field, or at least 1–5 years of supervisory experience; a high school diploma is required.
Experience with Warehouse Management Systems; Manhattan is preferred.
Ability to work in a fast-paced, quickly changing environment and manage changing priorities with good judgment in stressful situations.
Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
Working knowledge of Microsoft Office applications and warehouse/mechanical equipment.
Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations, and willingness to become certified in one or more areas as necessary.
Excellent talent management and team-building skills.
Excellent verbal, non-verbal, and written communication skills.
Excellent customer service skills, specifically with external clients.
Excellent analytical and mathematical skills.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
Ability to stand and walk for up to 10–12 hours.
Ability to lift and move totes weighing up to 50 pounds.
Ability to bend, lift, stretch, and reach regularly both below the waist and above the head.
Ability to walk frequently throughout a distribution center and surrounding areas; facilities are over a quarter mile in length.
Ability to work in environments with variable noise levels, lighting conditions, and temperatures, and to access all areas of the building without limitations.

Nice To Haves

Experience with seasonal workforces; this is a plus but not required.
Bilingual English/Spanish; preferred, though it may be required in some locations.
Bachelor’s degree in Supply Chain, Business, or a related field, if qualifying through the alternative supervisory-experience pathway.

Responsibilities

Develop and implement shipping and receiving schedules and assignments to support efficient operations and meet goals.
Directly supervise warehouse personnel and assign work based on employees’ skills and backgrounds.
Oversee inbound and outbound shipments to ensure accuracy and timeliness.
Ensure equipment is used efficiently and coordinate equipment maintenance with management.
Review daily work objectives, set shift productivity requirements, and help meet overall building objectives.
Partner with other leaders to balance labor and maintain appropriate staffing levels.
Draft and submit daily end-of-shift reports.
Recommend and work on initiatives and programs to improve operations.
Conduct daily pre-shift meetings covering prior-shift productivity, operational issues, workload forecasts, and other relevant company information.
Assist in developing training and motivation programs and programs for new personnel; ensure onboarding is followed.
Maintain sound human resources practices with direct reports and ensure adherence to corporate and department policies and procedures.
Work with Management and Human Resources to resolve employee relations issues, discipline matters, problems, and terminations.
Provide feedback, coaching, guidance, and recognition to support employee skill development.
Participate actively in employee development and talent selection.
Provide regular coaching and constructive performance feedback, and prepare and deliver hourly performance reviews.
Maintain accurate timekeeping records and pursue self-development by staying current with information, tools, and systems.
Travel to other warehouses and participate in department or company meetings as necessary.
Ensure safe, clean, and efficient warehouse operations that meet service standards.
Support safety programs and OSHA compliance, and follow documented processes for reporting, analyzing, and following up on employee injuries and accidents.
Ensure employees complete a daily pre-flight and review it daily.