Warehouse Operations Supervisor - LA
About The Position
The Warehouse Operations Supervisor oversees fulfillment center operations for Fanatics Commerce, delivering business and fan impact through BOLD leadership and execution excellence. The role uses data, automation, and AI-enabled insights to support business growth, strengthen fan experiences, and produce measurable outcomes. The supervisor oversees shipping, receiving, and order processing while maintaining visibility on the fulfillment center floor throughout the shift. They organize operational activities, uphold productivity, reliability, and accuracy standards, and ensure staffing is prepared for forecasted volumes. The role includes hiring and onboarding employees, training and coaching the team, managing schedules and timekeeping, and developing team members for future leadership. The position also drives ongoing process improvements, supports the development and implementation of policies and procedures, and completes administrative reports and correspondence. It collaborates across the organization, applies customer-focused problem solving, and adopts technology and digital tools to improve efficiency, quality, and performance in a fast-paced environment.
Requirements
- Proven ability to deliver results in a fast-paced environment.
- Strong communication and collaboration skills.
- Relevant degree or equivalent combination of education, training, and work experience.
Responsibilities
- Supervise shipping, receiving, and order processing, maintaining visibility and access to employees on the fulfillment center floor throughout the shift.
- Maintain department standards for productivity, reliability, and accuracy.
- Review, prioritize, and organize operational activities during the shift.
- Onboard new hires to meet staffing needs and support forecasted volumes.
- Train, motivate, coach, reward, and discipline supervised employees.
- Develop team leads and employees based on their strengths and development opportunities, building next-level leadership.
- Engage and inspire employees to achieve optimal performance results.
- Ensure customer needs are met through a customer-focused approach.
- Manage vacation approvals, time card approval, daily and weekly overtime, hiring, and training.
- Develop ongoing process improvements to increase departmental efficiency.
- Assist operations and senior management with developing and implementing policies and procedures.
- Perform administrative tasks and prepare required reports and correspondence.
- Identify opportunities to improve processes, products, or fan experiences, and apply creative approaches to complex challenges.
- Adapt quickly and act with urgency in a fast-paced, high-growth environment.
- Collaborate cross-functionally and build organizational partnerships to achieve shared goals and results.
- Apply AI and technology, and use data and digital tools, to improve efficiency, quality, decision-making, and performance.
- Adopt new technologies and ways of working and contribute to continuous improvement and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
