Operations Supervisor, Kenner LA

Waste Pro•Kenner, LA

6d•Onsite

About The Position

The Residential Route Supervisor oversees daily service delivery to residential Waste Pro customers, ensuring contracted services are provided safely, on time, and cost-effectively in accordance with company practices, procedures, and applicable regulations. The supervisor applies Waste Pro’s Core Values and Positive Leadership principles while directing drivers and daily operations. The role includes overseeing safety, route performance, customer service, vehicle inspections and repairs, employee training and performance, and compliance with company and regulatory requirements. The supervisor may drive or assist on routes to cover staffing shortages or help drivers who are behind schedule. The normal work setting is outside, supervising in the field.

Requirements

High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid-waste operations involving coaching, route assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and general knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other related federal, state, and local regulations.
Valid Class A or B commercial driver's license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.
Ability to exert physical effort handling objects up to 50 pounds.
Ability to drive and work outside for most of the workday and work amid dirt, odors, noise, weather extremes, or similar elements for part of the workday.
Ability to work around physical occupational risks, such as cuts, burns, and exposure to toxic chemicals, on rare occasions.

Nice To Haves

Previous supervisory or management experience preferred.
Knowledge of first aid techniques is helpful.

Responsibilities

Supervise drivers and daily operations; greet drivers on arrival and ensure pre- and post-trip inspections are conducted.
Communicate service points, safety matters, and equipment issues to drivers, and help them understand company values and feel part of the team.
Maintain a clean and safe work environment and ensure compliance with company policies.
Reinforce safe work practices, share Decision Driving techniques, ensure employees understand and follow safety guidelines, and assist with weekly safety meetings.
Route new service starts, obtain work orders, and schedule container deliveries and service days.
Review daily productivity reports and reroute underperforming routes to maximize service calls while minimizing labor costs.
Schedule timely container removals when service is cancelled.
Follow routes to assess service quality and respond to dispatch calls or Trac-Ez messages.
Clarify unique service requirements with drivers and communicate information needed for the following day's service.
Address customer issues, complaints, and inquiries with customers and/or drivers; address overloaded cans, renew contracts, or refer service changes to sales representatives as appropriate.
Coordinate with city, state, and municipal representatives to ensure timely service.
Conduct route observations to assess safety and service conditions, including corrals, sanitized cans, surrounding debris, bin placement and labeling, gates, and truck appearance.
Complete route observation reports and discuss observations, safety issues, customer calls, route cleanliness, and training needs with drivers.
Monitor drivers' pre-trip inspections, address inspection findings, and ensure inspections are completed properly.
Review truck repair issues with the shop manager and ensure mechanical issues are fixed.
Monitor driver time and attendance, route sheets, disposal tickets, and compliance with DOT hours-of-service rules and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers' compensation matters, and property-damage claims.
Train and orient new employees.
Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover shortages and support drivers who are behind schedule.
Attend assigned company-sponsored training, keep current with job-appropriate technology, and perform other duties assigned by the supervisor.