Supervisor, Operations

AdaptHealth, LLC•Reno, NV

6d•$63,000 - $65,000

About The Position

The Supervisor, Operations oversees branch operations and provides leadership, guidance, and coordination to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The role collaborates with company leadership, health systems, hospice partners, and community referral sources to improve patient services. It manages logistics, inventory, staffing, service quality, regulatory compliance, and operational performance. The supervisor also supports patient equipment needs, including emergency issues and scheduled home respiratory equipment service checks, and assumes on-call responsibilities during non-business hours in accordance with company policy.

Requirements

Associate degree from an accredited college.
Five years of experience in HME leadership.
Valid and unrestricted driver’s license in the state of residence.
Strong ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills with attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills.
Proficient computer skills, including Microsoft Office and specifically Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and technical aptitude to understand data flow through systems and system interactions.

Nice To Haves

Bachelor’s degree.
Relevant experience in health care, insurance customer service, claims, or billing.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws, regulations, and requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team, provide daily direction and communication, and ensure orders are routed efficiently while meeting or exceeding productivity and cost-per-delivery goals.
Manage inventory in collaboration with department leaders to ensure customers receive goods and services promptly, efficiently, and safely.
Control branch inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and respond appropriately.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root cause analysis and resolve operational problems by reviewing customer service failures, identifying causes, and implementing improvement measures and communications.
Maintain rapport with ordering physicians and referral sources; communicate changes in patients’ conditions to physicians and relevant parties through visit reports and phone calls.
Communicate consistently with regional and departmental leadership about delivery resources and organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments for home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, ensure effective onboarding, and provide comprehensive training and regular feedback.
Manage staff performance by communicating expectations, planning and monitoring work, appraising results, coaching, counseling, disciplining, and developing and enforcing systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives based on the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.