Supervisor, Operations

AdaptHealth, LLC•Spokane Valley, WA

About The Position

The Supervisor, Operations oversees operations performed within a branch and provides leadership, guidance, and coordination to ensure medical equipment, supplies, and services are accurately and promptly delivered to patients’ homes. The role collaborates with company leadership, health systems, hospice partners, and community referral sources to improve patient services. It also manages branch logistics and inventory, supports patient care and equipment needs, and ensures compliance with applicable regulations, company procedures, and patient privacy requirements.

Requirements

Associate degree from an accredited college.
Five years of experience in HME leadership.
Valid and unrestricted driver’s license in the state of residence.
Ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills, with attention to detail.
Strong verbal and written communication skills.
Strong customer service skills.
Proficient computer skills and knowledge of Microsoft Office, especially Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and technical aptitude to understand data flow through systems and system interactions.

Nice To Haves

Bachelor’s degree.
Relevant experience in health care, insurance customer service, claims, or billing.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team, provide daily direction and communication, and ensure orders are routed efficiently and in a timely manner while meeting or exceeding productivity and cost-per-delivery goals.
Manage inventory in collaboration with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
Control branch inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and respond accordingly.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root cause analysis and resolve operational problems by reviewing customer-service failure trends and implementing appropriate communication and improvement measures.
Maintain rapport with ordering physicians and referral sources, and inform physicians and relevant others of changes in patients’ conditions through visit reports and telephone communication.
Communicate consistently with regional and departmental leadership about delivery resources to maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventive maintenance, required service checks, and patient and environmental assessments of home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for personal protective equipment, infection control, and hazardous-materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, ensure effective onboarding, and provide comprehensive training and regular feedback.
Manage staff performance by communicating expectations; planning, monitoring, and appraising results; coaching, counseling, and disciplining employees; and developing and enforcing systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives based on the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.