Operations Supervisor, North Shore

Waste Pro USA•Covington, LA

2d•Onsite

About The Position

The Operations Supervisor is responsible for supervising daily commercial service delivery to Waste Pro customers, ensuring services are delivered safely, on time, and cost-effectively in accordance with company practices, procedures, and applicable regulations. The role applies Waste Pro’s Core Values and positive leadership principles when supervising drivers and daily operations. The supervisor oversees drivers, route performance, customer service, safety practices, equipment inspections and repairs, attendance, and compliance with company and regulatory requirements. The position also supports route coverage, trains employees, and responds to operational issues. The normal work setting is outside, supervising in the field.

Requirements

High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; or an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, route assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other applicable federal, state, and local regulations.
Valid Class A or B commercial driver’s license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.
Ability to drive a vehicle, work outside, and exert physical effort handling objects up to 50 pounds.
Ability to work amid dirt, odors, noise, weather extremes, or similar elements for part of the workday.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations; greet drivers on arrival and ensure pre-trip and post-trip inspections are conducted.
Communicate service priorities, safety information, and equipment issues to drivers and reinforce Waste Pro’s Core Values.
Maintain a clean and safe work environment and ensure compliance with company policies.
Reinforce safe work practices and Decision Driving techniques, and assist with weekly safety meetings.
Route new service starts, arrange container delivery and service days, review daily productivity reports, reroute underperforming routes, and schedule container removals when service is cancelled.
Follow routes to assess service delivery and respond to dispatch calls or Trac-Ez messages.
Resolve customer issues, complaints, and inquiries; coordinate with drivers and interact with city, state, and municipal representatives to support timely service.
Conduct route observations, check container corrals and cleanliness, verify bin placement and labeling and gate closure, complete observation reports, and discuss findings and training needs with drivers.
Monitor driver pre-trip inspections, address inspection findings, and coordinate truck repairs with the shop manager.
Monitor driver time and attendance, route sheets, disposal tickets, and compliance with DOT hours-of-service requirements and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers’ compensation matters, and property damage claims.
Train and orient new employees.
Conduct performance evaluations, track attendance, complete disciplinary actions, and participate in meetings applying positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover shortages and help drivers who are behind schedule.
Attend assigned company training, keep current with job-related technology, and perform additional duties assigned by the supervisor.