Operations Supervisor, North Shore

Waste Pro•Covington, LA

2d•Onsite

About The Position

The Commercial Route Supervisor oversees daily service delivery to commercial Waste Pro customers, ensuring contracted services are delivered safely, on time, and cost-effectively in accordance with company practices, procedures, and applicable regulations. The supervisor applies Waste Pro’s Core Values and Positive Leadership principles when leading drivers and supporting operations. The role involves supervising drivers and daily operations, promoting safety, managing routes and service starts, monitoring productivity and attendance, resolving customer concerns, and coordinating vehicle maintenance. The supervisor also conducts route observations, completes incident reports, trains and evaluates employees, and drives or assists on routes when needed. The work is primarily outside, supervising in the field.

Requirements

High school diploma or equivalent with 3–5 years of experience in transportation, management, logistics, or the waste industry; or an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, route assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other related federal, state, and local regulations.
Valid Class A or B commercial driver’s license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.
Ability to drive a vehicle and work outside for most of the workday.
Ability to exert physical effort handling objects weighing up to 50 pounds.
Ability to work in an environment involving dirt, odors, noise, weather extremes, or similar elements for part of the workday.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations; greet drivers at the yard and ensure pre- and post-trip inspections are completed.
Communicate service points, safety information, and equipment issues to drivers and reinforce Waste Pro’s Core Values.
Maintain a clean and safe work environment and ensure compliance with company policies.
Promote safe work practices, share Decision Driving techniques, and assist with weekly safety meetings.
Route new service starts, obtain work orders, schedule container delivery and service days, review productivity reports, optimize underperforming routes, minimize labor costs, and arrange timely container removal for cancelled services.
Follow routes and respond to dispatch calls and Trac-Ez messages to ensure quality service.
Clarify unique service requirements with drivers and address customer issues, complaints, and inquiries; handle overloaded containers, renew contracts, or refer service changes to sales representatives as appropriate.
Coordinate with city, state, and municipal authorities to ensure customers are serviced promptly.
Conduct route observations to check safety, corrals, container sanitation and placement, debris pickup, labeling, gate closure, route cleanliness, and truck appearance; complete reports, discuss findings with drivers, and identify training needs.
Monitor daily driver pre-trip inspections, address findings, and coordinate truck repairs with the shop manager.
Monitor driver time and attendance, route sheets, disposal tickets, DOT hours-of-service compliance, and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers’ compensation matters, and property damage claims.
Train and orient new employees.
Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover staffing shortages and help drivers who are behind schedule.
Attend assigned company-sponsored training and keep up to date with job-related technology.
Perform additional duties assigned by the supervisor.