Operations Supervisor

CVS Health•Orlando, FL

6d•$43,888 - $85,068

About The Position

The Distribution Center Shipping Supervisor leads and oversees daily outbound shipping operations. The role provides direct leadership to colleagues and ensures customer orders are accurately processed, staged, loaded, and dispatched in accordance with service, productivity, safety, and quality expectations. The supervisor manages daily staffing and workload priorities, monitors operational performance, maintains a safe and productive work environment, and supports achievement of Distribution Center goals. The position requires a strong floor presence, effective communication, sound decision-making, and the ability to respond quickly to changing volume, staffing, transportation, and operational conditions.

Requirements

At least 2 years of supervisory or managerial experience in a distribution or manufacturing environment.
At least 2 years of experience with Microsoft Office, including Word, Excel, Access, and PowerPoint.
Demonstrated ability to lead, coach, motivate, and hold teams accountable in a fast-paced operational environment.
Strong organizational, communication, problem-solving, and decision-making skills.
Ability to prioritize multiple operational demands while maintaining safety, quality, service, and productivity expectations.
Ability to analyze operational data and use performance metrics to identify trends, risks, and improvement opportunities.
Ability to communicate effectively across multiple levels of the organization.
Ability to work a flexible schedule based on business requirements, including weekends or additional hours as needed.
Verifiable high school diploma or GED.

Nice To Haves

Experience working in a fast-paced customer order fulfillment facility.
Experience with Warehouse Management Systems (WMS) and distribution center technology.
Knowledge of Lean, Six Sigma, continuous-improvement, or root-cause-analysis methodologies.
Safety leadership, training, or compliance experience.
Demonstrated experience leading and engaging teams.
Familiarity with ISO standards or structured quality-management systems.
Bilingual English/Spanish capabilities are strongly preferred.

Responsibilities

Lead, coach, develop, and hold colleagues accountable for performance, attendance, safety, quality, and established work expectations.
Coordinate daily shipping activities, including staffing assignments, workload distribution, trailer loading, staging, dispatch readiness, and completion of outbound volume.
Monitor operational KPIs, including productivity, throughput, shipping accuracy, service performance, trailer utilization, labor utilization, and other department measures.
Ensure outbound orders are completed accurately and on schedule, identifying and resolving operational exceptions that could affect store or customer service.
Maintain a strong floor presence and provide real-time direction to colleagues and operational leads throughout the shift.
Partner with Transportation, Inventory Control, Asset Protection, Maintenance, Human Resources, and other Distribution Center departments to resolve operational issues.
Enforce company policies, standard operating procedures, safety requirements, and established Distribution Center processes.
Investigate operational issues, identify root causes, and implement sustainable corrective actions.
Support continuous-improvement initiatives that improve safety, quality, productivity, cost, and service.
Communicate shift performance, business risks, staffing concerns, and unresolved issues to Distribution Center leadership, and provide effective shift-to-shift handoffs.
Promote a workplace culture centered on safety, accountability, respect, teamwork, and operational excellence.