Operations Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Six years of electrically qualified utility experience.
• Two years of leadership experience.
• Valid Texas Class A Commercial Driver’s License (CDL) and a Motor Vehicle Report that comply with PEC policy.
• Knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, and budgeting.
• Knowledge of computer systems, including hardware and software use, data entry, or information processing.
• Knowledge of customer service principles and processes.
• Knowledge of electricity principles, safety practices and codes, and electric power industry construction standards.
• Knowledge of voltage testing equipment.
• Skill in monitoring and managing performance, establishing and communicating performance expectations and metrics, time management, prioritizing changing demands, and anticipating, identifying, analyzing, and resolving conflict and problems.
• Ability to teach employees to set up and disseminate information from various types of voltage testing equipment.
• Ability to train and teach employees troubleshooting and safe, timely power restoration, including substation, distribution line, and residential line restoration.
• Ability to communicate effectively verbally and in writing, and to listen to and understand information verbally and in writing.
• Ability to meet the listed physical demands, including lifting, carrying, pushing, pulling, or moving up to 50 pounds; travel; and availability for call-out duty.
• Maintain a driving record and driver's license eligibility in accordance with PEC policy.

Nice To Haves

• DOL Certified Journeyworker preferred.

Responsibilities

• Supervise employees in the Construction and/or Service Departments.
• Oversee construction and maintenance of overhead and underground lines and maintain construction standards and specifications.
• Manage fleet and equipment maintenance.
• Lead or monitor job briefings and tailboard meetings.
• Approve purchasing invoices and work orders, and focus on efficiency and cost controls.
• Maintain a safe and reliable system for members and the general public, and promote a safe work environment for employees.
• Manage construction project completion.
• Participate in emergency restoration and call-out duty.
• Update the UC mapping system.
• Participate in processing damage claims.
• Recommend and approve purchases and invoices.
• Resolve customer complaints and answer questions regarding department management policies and procedures.
• Supervise office, administrative, or customer service employees to ensure quality standards, deadlines, and procedures are followed; correct errors or problems.
• Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees, identify causes and issues, and work to resolve them.
• Teach employees job duties and company policies or arrange for training.
• Evaluate employee performance and regulatory compliance, and recommend appropriate personnel actions.
• Recruit, instruct, and supervise subordinates.
• Interpret and communicate work procedures and company policies to staff.
• Develop and review operating procedures.
• Develop and manage the department budget.
• Establish work priorities and activities.
• Recommend promotions, transfers, hires, and disciplinary action.
• Establish metrics and prepare monthly reports.
• Coordinate activities with other departments.
• Conduct and participate in safety meetings.
• Operate PEC vehicles for business purposes in accordance with applicable laws and PEC policies and procedures.
• Maintain driver eligibility through a valid Texas driver's license and a driving record that complies with PEC policy.
• Maintain the security of confidential information and stay abreast of technology advances.
• Demonstrate regular and prompt attendance and perform other related duties as assigned.

Benefits

• KPI bonuses
• Competitive benefits