Supervisor, Operations

Centene Corporation • Remote-FL, FL

3d • $56,200 - $101,000

About The Position

The Supervisor, Operations directly supervises entry and/or processing staff, including hiring, training, evaluation, development, and performance management. The role monitors and directs workflow to ensure timely and accurate processing that meets organizational objectives and contractual requirements. It develops policies and procedures to improve efficiency and support new contracts or programs, and works with internal staff at all levels, field personnel, other contractors, and customers. The supervisor creates and monitors reports for process control and production effectiveness, makes adjustments to maintain quality standards and achieve operational goals, and completes special projects as needed.

The position ensures production and quality effectiveness by monitoring reports, assigning resources, analyzing processes, and recommending improvements. It responds to customer inquiries, tracks issues for potential process improvement, collects and analyzes operational data, conducts quality control, and coaches staff. Administrative work includes handling associate issues, disciplinary matters, timekeeping, scheduling, and escalations. The supervisor collaborates with department staff and other departments on procedures, new programs, contracts, and customer satisfaction, and performs other assigned duties while complying with applicable policies and standards.

Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship. The role may require U.S. citizenship and a current security clearance. The stated annual pay range is $56,200 to $101,000; actual pay may vary based on job-related factors, and total compensation may include incentives. Centene describes its work as supporting access to healthcare and offers a flexible approach to work that may include remote, hybrid, field, or office schedules.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• At least 2 years of direct supervisory experience, including hiring and firing authority for a minimum of 10 associates.
• At least 2 years of experience in healthcare (government healthcare delivery preferred) or a production environment.
• For ICS/Mail Distribution Centers only: 2 years of experience supporting production teams such as print, fulfillment, manufacturing, or related industries.
• Must be authorized to work in the U.S. without current or future employment-based visa sponsorship.
• May require U.S. citizenship and a current security clearance.

Nice To Haves

• Experience in government healthcare delivery is preferred.

Responsibilities

• Directly supervise entry and/or processing staff, including hiring, training, evaluation, development, and performance management.
• Monitor and direct workflow to ensure timely and accurate processing in accordance with organizational objectives and contractual requirements.
• Develop policies and procedures to improve efficiency and support new contracts or programs.
• Create and monitor reports for process control and production effectiveness, and make adjustments to maintain quality standards and operational goals.
• Monitor production reports, assign resources, analyze processes, and recommend improvements.
• Monitor quality reports and adjust processes and procedures as needed.
• Respond to customer inquiries and track issues for possible process improvement.
• Represent the department in efforts to promote relationships, improve processes, and achieve goals.
• Collect and analyze operational data to identify reasons for calls and opportunities to improve efficiency.
• Perform quality control work and provide staff feedback and coaching.
• Handle associate issues, disciplinary matters, timekeeping, and scheduling.
• Handle escalations.
• Complete special projects supporting staff or self-development and corporate or departmental goals.
• Work with department staff to analyze and develop procedures in response to new programs or contracts.
• Develop and maintain relationships with other departments to collaborate on issues and support customer satisfaction.
• Perform other duties as assigned and comply with policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401(k) plan
• Stock purchase plans
• Tuition reimbursement
• Paid time off and holidays
• Flexible approach to work schedules, which may include remote, hybrid, field, or office work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager