Supervisor Practice Operations
Community Health Network • Fishers, IN3d
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Supervisor Practice Operations - Family Medicine Care
Community Health Network•Fishers, IN
About The Position
The Supervisor Practice Operations - Family Medicine Practice supports non-clinical employees in daily practice operations, with primary responsibility for front office oversight. The role ensures efficient workflows, appropriate staffing, strong customer service, and a positive patient experience. The supervisor supports daily front office operations, manages workflows and staffing coverage, coordinates schedules and call-ins, and maintains Kronos timekeeping and approvals. The role oversees work queues, reporting, and operational processes; assists patients with billing inquiries and payment processes; and partners with leadership on staffing, engagement, and performance. The supervisor also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.
Requirements
- At least 5 years in a healthcare environment, including front office or customer service experience.
- At least 2 years of supervisory or lead front office experience.
- Strong communication, organization, and problem-solving skills.
- Ability to balance multiple priorities and make day-to-day operational decisions.
- Equivalent combination of education and experience.
Nice To Haves
- Associate’s degree with 4 years of relevant healthcare experience.
- Bachelor’s degree or equivalent healthcare experience.
- Billing experience.
Responsibilities
- Support daily front office operations.
- Manage workflows and staffing coverage.
- Coordinate schedules and call-ins.
- Maintain Kronos timekeeping and approvals.
- Oversee work queues, reporting, and operational processes.
- Assist patients with billing inquiries and payment processes.
- Partner with leadership on staffing, engagement, and performance.
- Provide coaching and feedback and support staff development.
- Contribute to hiring and performance reviews.
- Foster a positive, inclusive, high-performing team environment.
Benefits
- Volunteer opportunities and benefits initiatives.
- Opportunities for caregivers to learn and grow.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Job Search Resources
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