Supervisor Practice Operations - Family Medicine Care

Community Health Network • Fishers, IN

3d

About The Position

The Supervisor Practice Operations - Family Medicine Practice supports non-clinical employees in daily practice operations, with primary responsibility for front office oversight. The role ensures efficient workflows, appropriate staffing, strong customer service, and a positive patient experience. The supervisor supports daily front office operations, manages workflows and staffing coverage, coordinates schedules and call-ins, and maintains Kronos timekeeping and approvals. The role oversees work queues, reporting, and operational processes; assists patients with billing inquiries and payment processes; and partners with leadership on staffing, engagement, and performance. The supervisor also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.

Requirements

• At least 5 years in a healthcare environment, including front office or customer service experience.
• At least 2 years of supervisory or lead front office experience.
• Strong communication, organization, and problem-solving skills.
• Ability to balance multiple priorities and make day-to-day operational decisions.
• Equivalent combination of education and experience.

Nice To Haves

• Associate’s degree with 4 years of relevant healthcare experience.
• Bachelor’s degree or equivalent healthcare experience.
• Billing experience.

Responsibilities

• Support daily front office operations.
• Manage workflows and staffing coverage.
• Coordinate schedules and call-ins.
• Maintain Kronos timekeeping and approvals.
• Oversee work queues, reporting, and operational processes.
• Assist patients with billing inquiries and payment processes.
• Partner with leadership on staffing, engagement, and performance.
• Provide coaching and feedback and support staff development.
• Contribute to hiring and performance reviews.
• Foster a positive, inclusive, high-performing team environment.

Benefits

• Volunteer opportunities and benefits initiatives.
• Opportunities for caregivers to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree