Clinic/Practice Assistant, Family Medicine
About The Position
Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a full-time, 40-hour Clinic/Practice Assistant to support its Family Medicine practice onsite at 170 University Drive, Amherst, Massachusetts. The practice provides comprehensive primary care to patients of all ages, from infants to adults. The role performs administrative and clinical-support functions to help maintain smooth and efficient clinical service and practice operations, under close to general supervision. Work includes routine clerical tasks and administrative duties related to patient visits, such as scheduling, check-in, and check-out. Specific duties may vary by department. The position does not require patient care. The scheduled hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. The stated pay range is $17.71–$24.94 per hour. The employer notes that compensation offers may consider skills, relevant experience, education, certifications, and other factors, and that benefits and other compensation elements may also apply.
Requirements
- High school diploma or equivalent required.
- Healthcare office experience of 0–1 year required.
- Experience cannot be accepted in lieu of the required education.
Responsibilities
- Perform routine administrative and clerical duties for a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, handle routine caller inquiries, and schedule appointments.
- File materials in patient folders and print appointment schedules.
- Process patient billing forms and scan documents to patient medical records/LMR.
- Request patient medical records and laboratory test results.
- Open and distribute mail or faxes.
- Type forms, records, schedules, memos, and other materials as directed.
- Accept co-payments when required.
- Handle, screen, and/or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
- Monitor patients in the waiting room and respond to their information needs when required.
- Assist with patient-flow processes.
Benefits
- The employer describes a comprehensive benefits package, without specifying individual benefits.
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs supporting professional growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
