Manager - Clinic Practice - Family Medicine - Westside

Baptist Health Care•Pensacola, FL

22h

About The Position

The Practice Manager II leads a medical practice and oversees its day-to-day operations, including patient satisfaction, budgets, staffing schedules, patient flow, compliance, and marketing programs. The role manages incoming and outgoing departmental communication and maintains regulatory, medical, and billing documentation. The manager works with providers on business analytics, operational efficiency, and process improvement; ensures procedures are appropriately charged and entered promptly; and assists with coding and chart audits. The position also manages assigned personnel, including recruitment, hiring, orientation, development, performance evaluation, and monitoring the delivery of quality services. The role may oversee up to six providers across three locations. Baptist Health Care is a not-for-profit health care system serving northwest Florida and south Alabama. It includes three hospitals, four medical parks, the Andrews Institute for Orthopaedic & Sports Medicine, and a primary and specialty care provider network. The organization has more than 4,000 team members.

Requirements

High school diploma or equivalent required.
Four years of medical office or healthcare-related experience required; a bachelor’s degree in a healthcare-related field may be considered in lieu of this experience.
Two years of leadership or management experience required.
Knowledge of computer-based data management programs.
Knowledge of health plans and managed care plans.
Superior oral and written communication skills.
Proven leadership ability.
Knowledge and understanding of medical coding and guidelines.
Experience assigning CPT, ICD-10, and HCPCS codes.
Strong interpersonal and organizational skills.
Ability to multitask and strong time-management skills.
Critical-thinking and decision-making skills.
Knowledge of basic human resource functions.

Nice To Haves

Bachelor’s degree in business, health care, or a related field preferred.

Responsibilities

Oversee and manage the medical practice’s day-to-day activities.
Coordinate communication among team members, physicians, and clinical associates to support appropriate care and outcome planning.
Ensure providers and staff follow company policies, procedures, and standards, comply with external regulatory requirements, and meet internal documentation standards.
Consult with CBO and third-party representatives about patient financial responsibility, eligibility, service authorization, and reimbursement procedures.
Ensure daily cash drawer and petty cash balancing and daily bank deposits are completed according to policy.
Identify personal development needs and pursue opportunities to address them.
Maintain the department’s operational excellence and ensure quality services in accordance with applicable policies, procedures, and professional standards.
Manage team members through orientation, development, evaluation, and monitoring of service quality; participate in recruiting, interviewing, and selection; assess performance; coach staff; recommend education programs; and ensure adherence to policies and standards.
Manage the department’s finances and ensure proper use of organizational financial resources.
Communicate departmental, organizational, and industry information to staff.
Perform other duties as assigned to support departmental and organizational operations.
May be required to remain on campus immediately before, during, and after severe weather or disasters.