Medical Assistant Family Practice Clinic

Banner Health • Chandler, AZ

2d • Onsite

About The Position

The Medical Assistant works directly with patients and families after check-in and assists clinicians and nursing staff in providing medical care. The role supports the implementation and evaluation of direct patient care and uses specialized knowledge, judgment, and skills to provide an excellent patient experience. The position works under the direct supervision of providers and interacts with patients, families, clinical and administrative staff, physicians, and external health care contacts.

This position is based at Banner Health’s Family Practice Clinic at 1435 S. Alma School Rd., Chandler, Arizona. The schedule is Monday through Friday, five 8-hour shifts on the day shift. Uncertified Medical Assistants may be considered if they have completed an accredited MA program and hold an MA diploma; they must become nationally certified within 12 months of beginning employment. Banner provides study materials and pays the certification cost, and a passing score results in a pay increase.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations; the posting also specifies an MA diploma from an accredited MA school.
• Active Medical Assistant certification from AMT (RMA), AAMA (CMA), NHA (CCMA), or NCCT (NCMA). The posting separately states that uncertified candidates may be considered if they meet the stated program and diploma conditions and become nationally certified within 12 months of employment.
• BLS certification is required upon hire; the posting specifies an in-person, Banner-approved BLS Provider course.
• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance and managed care operations.
• Knowledge of EMR and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores as appropriate; report possible changes in patient condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including blood pressure measurement, documenting respiration and heart rate or pulse, taking temperatures, phlebotomy, ear irrigation, and EKGs; chaperone as needed and use universal precautions and personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
• Communicate test results to patients and serve as a resource to clinicians; administer medications in accordance with established policies and procedures or as directed.
• Provide clerical support for patient notifications and documentation, maintaining complete medical records and supplying accurate, timely billing information for patient encounters.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
• Perform basic equipment maintenance and coordinate repairs.
• Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
• Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training, as needed or directed.
• Prioritize information from multiple sources to support responses to changes in the health status of patients and families.

Benefits

• $2,000 sign-on bonus for certified, experienced Medical Assistants.
• Banner provides study materials and pays the cost of national certification for eligible uncertified Medical Assistants; a passing score results in a pay increase due to newly certified status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED