Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Wellesley, MA

6d•Onsite

About The Position

Mass General Brigham is seeking a full-time, 40-hour Clinic/Practice Assistant to support its Internal Medicine/Adult Primary Care practice at Newton-Wellesley Hospital in Wellesley, Massachusetts. The practice provides preventive and health maintenance care, treats acute and chronic health problems, and coordinates patients’ care with specialists. This on-site role is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m. The Clinic/Practice Assistant performs administrative and clinical-support functions that help ensure smooth and efficient practice operations. Under close to general supervision, the role involves routine clerical work and administrative support for patient visits, including scheduling, check-in, and check-out. The position does not require direct patient care. Duties may vary by department. The employer is open to training candidates without healthcare experience and values strong customer service skills, a genuine interest in the work, and the ability to multitask, prioritize, and succeed in a high-volume outpatient setting.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Strong customer service skills and a genuine passion for the work.
Ability to multitask and prioritize in a high-volume outpatient setting.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, and other materials as directed.
Accept co-payments when required.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registration accuracy.
Monitor patients in the waiting room and respond to information needs when required.
Assist with patient-flow processes.