Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Wellesley, MA

7d•$18 - $23•Onsite

About The Position

The Clinic/Practice Assistant supports the Internal Medicine/Adult Primary Care practice at Newton-Wellesley Hospital, which provides preventive and health maintenance care, treats acute and chronic health problems, and coordinates specialist care. This is a full-time, 40-hour, on-site role, Monday through Friday, 9:00 a.m. to 5:30 p.m. The role performs administrative and clinical functions to support efficient practice operations under close to general supervision, although patient care is not required. Duties include routine clerical support and assistance with patient visits, scheduling, check-in and check-out, and patient flow. Job duties may vary by department. The practice seeks a customer-service-oriented professional able to multitask, prioritize, and work in a high-volume outpatient setting. Healthcare experience is not required, and on-the-job training is available for candidates with strong customer service skills and a genuine interest in the work.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Strong customer service skills and a genuine passion for the work.
Ability to multitask and prioritize in a high-volume outpatient setting.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registration accuracy.
May monitor patients in the waiting room and respond to information needs.
Assist with patient flow processes.