Clinic/Practice Assistant, Family Medicine

Mass General Brigham•Beverly, MA

11d•$18 - $25•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a Clinic/Practice Assistant for its Family Medicine office at 900 Cummings Center in Beverly, Massachusetts. The office provides physical examinations, routine health screenings, and preventive care for patients of all ages, from infants through adults. This onsite role works 40 hours per week, Monday through Friday, from 8:30 AM to 5:00 PM. The anticipated start date is after December 1, 2026. Under general supervision, the Clinic/Practice Assistant performs administrative and clinical functions that support efficient practice operations. The role includes routine clerical work and administrative duties associated with patient visits, such as scheduling, check-in, and check-out. Duties may vary by department. Patient care is not required for this position.

Requirements

High school diploma or equivalent.
2–3 years of office experience required.
Direct healthcare administrative or medical office experience is identified as ideal.
Strong customer service and organizational skills are identified as ideal.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail and faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments if required.
Handle, screen, or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Serve as a Super User for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
Perform more complex or specialized functions at an advanced competency level, such as surgical scheduling or schedule changes and blocking.